Offer summary

Qualifications:

Minimum 2 years of experience in recruitment, client success, or operations., At least 1 year of experience leading or mentoring a team., Strong communication skills to build trust with clients and team members., Proficiency with CRMs, spreadsheets, and remote collaboration tools..

Key responsibilities:

Lead and support the team responsible for matching remote team members with clients.

Review profiles and business needs to make effective matches.

Troubleshoot challenges in the matching process and resolve issues.

Collaborate with various departments to improve workflows and match quality.

Job description

This is a remote position.

Want a remote role where your leadership shapes how great teams are formed, and where your work helps businesses and people grow? At ClearDesk, you’ll work from home, drive real impact, and lead a function that brings clients and top global talent together.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Matching Team Lead

You know how to see the big picture and connect the right pieces to make it work.

As a Matching Team Lead, you’ll take charge of making sure our clients are paired with Remote Team Members (RTMs) who truly align with their business needs. You’ll lead a focused team, manage the matching process from end to end, and work closely with other departments to improve how we match, how fast we match, and how well those matches last.

From reviewing profiles to handling escalations, you’ll bring strategy, clarity, and people-first thinking to everything you do.

What Your Days Might Look Like:

Lead and support the team responsible for matching RTMs with U.S. clients
Review client profiles, business needs, and RTM qualifications to make smart and timely matches
Troubleshoot challenges in the matching process and help your team resolve issues
Collaborate with Client Success, Recruitment, Onboarding, HR, and Training to improve handoffs and workflows
Keep CRM records accurate and up to date
Build templates, tools, and best practices to help your team grow
Monitor trends and data to improve the matching experience
Ensure RTMs are ready for client placement, with the right support and resources

Who We Think Will Thrive in This Role:

You have at least 2 years of experience in recruitment, client success, or operations
You have led or mentored a team for at least 1 year
You’re a strong communicator who can build trust with both clients and teammates
You’ve worked in a fast-paced, client-facing environment
You’re organized, proactive, and comfortable solving complex problems
You know your way around CRMs, spreadsheets, and remote tools
You value structure but aren’t afraid to suggest improvements
You enjoy helping people succeed and grow in their roles

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with a remote-first team that genuinely values your time, contributions, and growth. You’ll be part of a culture that supports one another, celebrates wins, and stays focused on building meaningful careers while helping the business thrive.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

We pay you fairly and on time
We provide prepaid HMO coverage for your peace of mind
We help you grow with tools, training, and honest feedback
We celebrate your wins
And above all, we actually care

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

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