Offer summary

Qualifications:

Bachelor's degree or equivalent in business, communications, or related fields., At least 3 years of experience in account management, client success, or operations., Strong communication skills, both written and verbal., Experience with productivity and CRM tools like Notion, Slack, Airtable, or Trello..

Key responsibilities:

Manage client communications and ensure satisfaction as the primary liaison.

Oversee the entire client relationship lifecycle from onboarding to ongoing support.

Coordinate with internal teams to ensure project delivery and address issues.

Identify opportunities for client expansion and upselling.

Job description

This is a remote position.

About Teams Squared

We are a team augmentation company dedicated to connecting exceptional remote talent with global organizations.

We are looking for a proactive and detail-oriented Account Manager to join our internal team and serve as the primary point of contact for our clients. The ideal candidate has strong operational capabilities, a client-first mindset, and excellent communication skills. You’ll play a critical role in ensuring smooth delivery, aligned expectations, and long-term satisfaction across our client partnerships.

Responsibilities

Serve as the primary liaison between Teams Squared and our clients, managing communications, updates, and client satisfaction.
Own the end-to-end client relationship lifecycle, from onboarding to delivery monitoring and ongoing account health.
Proactively communicate with clients to ensure alignment on performance, timelines, and any issues or escalations.
Collaborate internally with recruiting, operations, and talent teams to ensure smooth delivery and project alignment.
Monitor project progress, flag risks, and implement solutions to maintain service excellence.
Maintain internal systems and documentation to track project statuses, contract updates, and client notes.
Identify opportunities for client expansion or upsell in collaboration with leadership.

Requirements

3+ years of experience in account management, client success, or operations — preferably in a fast-paced professional services or staffing/augmentation environment.
Demonstrated ability to manage multiple accounts and clients with proactive and structured communication.
Strong operational skills, including process mapping, task tracking, and reporting.
Adept at working cross-functionally to solve problems and deliver excellent client outcomes.
Comfortable navigating ambiguity and shifting client needs in a remote-first setting.
Experience with tools such as Notion, Slack, Airtable, Trello, or similar productivity and CRM platforms.

Qualifications

Bachelor's degree or equivalent experience in business, communications, operations, or related fields.
High attention to detail with a systems-thinking mindset.
Strong interpersonal skills and the ability to build trust quickly with clients and internal teams.
Excellent written and verbal communication skills.
Comfortable managing competing priorities across multiple clients simultaneously.

Benefits

Competitive hourly compensation
Flexible remote work schedule
Opportunity to work with a high-performing internal team and top-tier clients
Exposure to legal, operational, and tech-driven environments
Help shape the future of client delivery in a values-driven organization

You’ll be an essential part of the Teams Squared internal team, helping ensure our engagements run smoothly, our clients feel supported, and our reputation for excellence continues to grow. If you thrive on building strong relationships while staying organized and operationally efficient — we’d love to hear from you.

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