Claims Manager

Claims Manager

We are currently looking to fill this position in CA, NV, AZ, or CO.

Job Summary:

This position will be responsible for directly managing a property loss team accountable for handling and resolving claims of moderate complexity. Duties shall include hiring, staff development, and supporting our claim advocates in the delivery of accurate and efficient claim outcomes with the highest levels of customer satisfaction. This role requires demonstrated experience in claims management and all aspects of property claims resulting from moderately complex water and fire damage.

Supervisory Responsibilities:

• Direct oversite and management of claims advocates assigned moderately complex claims.

Duties/Responsibilities:

• Claim file reviews and evaluation related to open inventory evaluation, authority requests and quality assurance.
• Training and development of team members.
• Evaluation and assessment of team member performance.
• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workflow of the team.
• Provides constructive and timely performance feedback and annual evaluations.
• Handles discipline and termination of employees, as needed in accordance with company policy.
• Completes daily file reviews to provide file handling direction and authority related to coverage and payment.
• Facilitates daily, weekly, monthly, and quarterly required quality assurance activities.
• Perform other related duties, as assigned.

Required Skills/Abilities:

• Strong people management skill set to include hiring, training, coaching, mentoring, and the overall development of team members.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to establish rapport, credibility, trust, and positive relationships with direct reports, including those working remotely.
• Experienced in effectively planning and prioritizing work activities.
• Proficient with standard office technology, including Microsoft Office Suite.
• Cultivates a work environment that encourages and develops new ideas from direct reports and peers.
• Strong technical skill set with overall property claims handling to include demonstrated experience in the following areas:

- Complex coverage investigation and assessment

- Assessment and evaluation of dwelling related damages and personal property related damages

- Assessment and management of temporary living related claims

- Identification, investigation and evaluation of potential fraud claims

• Ability to create and deliver an exceptional claim experience for all customers.
• Strong time management skills.
• Proactive problem-solving skills.
• Proven ability to work in a team oriented and collaborative environment.

Required Education and Experience:

• Bachelor’s degree in related field or equivalent experience
• A minimum of 3 years of property claims supervisory experience with at least four direct reports.
• Current California adjuster license or successfully obtain one within 90 days of employment (study time and testing fees will be covered by the company, as needed).

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Other:

• Overnight travel, as needed.

Salary: Starting at $120,000 annually. Candidate's skills, experience and abilities will be taken into consideration for final offer

Bamboo is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.