About GetInsured:
What started as the “Expedia” of health insurance, has grown to a market leading company that is transforming government IT infrastructures with our proven SaaS and AI technology. Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance. With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming health care service delivery as we know it.
Overview:
The Client Services Manager for Contact Center Operations is a strategic partner who ensures CAC performance is aligned with each client’s broader business objectives. They act as a liaison between the company and its clients, addressing concerns, providing updates, and collaborating with internal teams to improve client satisfaction by monitoring service levels, processes and overall mission. By leveraging data-driven insights, cross-functional collaboration, and a proactive approach to innovation, this leader not only drives the company to meet client expectations but also establishes uniform delivery standards and drives forward-looking initiatives across the organization.
Key Responsibilities:
Benefits:
We offer a comprehensive benefits package, including but not limited to:
Values:
Learn more about GetInsured at GetInsured.com.
Qualifications:
Education & Experience:
Skills and Competencies:
Mom's Meals | A Purfoods Company
Oklahoma Department of Human Services
PTC
Heartland
OhioHealth