Offer summary

Qualifications:

Relevant tertiary qualifications and IT industry certifications, with 'Microsoft 365 Certified: Administrator Expert' as mandatory., Knowledge of M365 Admin Centres, configurations, tools, and operations., Experience managing Microsoft Endpoint Management (Intune, Autopilot) and Microsoft 365 governance., ITIL certification and understanding of incident, security, and change management processes..

Key responsibilities:

Provide 2nd and 3rd level technical support within SLA agreements.

Create and maintain technical documentation for customer environments.

Assist with generating and reviewing monthly reports on Microsoft 365 and Intune environments.

Support escalated issues and contribute to knowledge base articles.

Job description

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for?

Skills Required:

Knowledgeable of M365 Admin Centres, configurations, tools, processes, and operations
Manage Microsoft Endpoint Management (Intune / Autopilot etc)
Manage Microsoft 365 governance and compliance. • Manage Microsoft 365 Defender Suite
M365 environments and technologies (Exchange Online, SharePoint Online, Teams etc.)
Hybrid Environments using Microsoft 365 Services • Understanding of Microsoft 365 lighthouse / Partner Centre
ITIL certification
Appropriate Tertiary qualifications and/or IT Industry Certifications with “Microsoft 365 Certified: Administrator Expert” as mandatory or have one of the following prerequisites: Endpoint Administrator Associate,Teams Administrator Associate, Identify and Access Administrator Associate, Security Operations Associate, Information Protection and Compliance Administrator Associate, Any other valid Microsoft certificate is desired

Nice to Have:

Previous experience within a Managed Services Provider (MSP)
Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps
Implement Microsoft/Office 365 services.
Access & Privilege Cloud Platforms
Modern Work management around Apple support services.
Wintel experience around servers and Active directory services
Virtual Private Networking.
Antivirus Technologies. Backup Technologies.

What will you do?

Provide 2nd & 3rd level technical infrastructure support or higher within our agreed SLA agreements.
Adhere to Incident, Security, Problem and Change Management processes as per company/customer standards (ITIL Framework)
Create and maintain technical documentation for customer environments
Providing escalated support from our neighbouring support teams.
Create knowledgebase articles and process documents
To provide after hours on-call assistance and/or escalation when required
Assist with the generation and review of customer Monthly 365 / Intune reports. Along with presenting and discussing the findings

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

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We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes

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