Offer summary

Qualifications:

Experience in technical support and software onboarding., Strong communication and customer service skills, both written and verbal., Ability to troubleshoot and solve problems independently., Familiarity with SaaS platforms, preferably in healthcare or aesthetics..

Key responsibilities:

Guide new clients through onboarding to ensure successful implementation.

Provide support to existing clients via email, chat, and video calls.

Troubleshoot technical issues and coordinate with product/engineering teams.

Train clients on how to use the platform effectively.

Job description

About AesthetiDocs

AesthetiDocs is a fast-growing SaaS platform purpose-built for aesthetic clinics. Our comprehensive system enables clinics to streamline operations with features such as online booking, automated reminders, digital consent forms, medical documentation, prescriptions, aftercare photography, and payments – all in one intuitive platform.

We help clinics save time, stay compliant, and focus on delivering outstanding care.

Role Overview

We’re looking for a proactive Onboarding & Support Specialist to join our remote team. You’ll be the first point of contact for new customers, guiding them through the onboarding process and supporting them with any questions or technical issues. Your goal is to ensure every clinic has a smooth and successful start with AesthetiDocs – and continues to feel supported throughout their journey.

This is a remote, contract-based role, ideal for someone who thrives in a fast-paced, client-facing environment.

Responsibilities

Guide new clients through the onboarding process, ensuring timely and successful implementation

Deliver exceptional support to existing clients via email, chat, and video calls

Troubleshoot technical issues and liaise with the product/engineering team when needed

Provide training and walkthroughs to ensure clients fully understand how to use the platform

Maintain accurate records of support interactions and client progress

Help improve internal documentation and client-facing guides based on common queries

Requirements

Qualifications

Experience delivering technical support and software onboarding
Strong communication and customer service skills – both written and verbal
Ability to troubleshoot and problem-solve independently
Familiarity with SaaS platforms, ideally in healthcare or aesthetics
Self-starter with strong time management and remote working skills
Analytical mindset and attention to detail
Bonus: Experience working with CRM, EMR/EPR, or similar platforms
Bonus: Background in the aesthetic or healthcare industry

Benefits

You’ll be a central part of a highly capable, collaborative product team, working on a serious system with real-world impact. There’s room to grow, take ownership, and help shape not just the product - but how the support organization works.

Required profile