Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field., At least 3 years of experience in technical integration, solution engineering, or API onboarding., Familiarity with REST APIs, webhooks, and system communication protocols., Strong analytical, problem-solving, and communication skills..

Key responsibilities:

Support merchant onboarding by collaborating with sales, product, and engineering teams.

Conduct integration sessions guiding merchants through API and system configurations.

Troubleshoot and resolve technical issues during and after integration.

Monitor and ensure the stability of live integrations.

Job description

This is a remote position.

The Technical Analyst – Merchant Integration is responsible for managing the end-to-end technical integration of merchants onto our payment platform. This includes providing hands-on support during onboarding, collaborating with internal and external stakeholders, and ensuring all integrations are completed smoothly and efficiently

The responsibilities of the Technical Support includes:

Work closely with the sales, product, and engineering teams to support merchant onboarding from a technical perspective.
Conduct integration sessions with merchants, guiding them through API implementation, SDK usage, and system configuration.
Provide technical assistance during testing and go-live phases to ensure successful deployment of payment solutions.
Analyze merchant requirements and propose the most suitable integration approach based on their platform and needs.
Troubleshoot and resolve technical issues during and after integration.
Document integration processes, technical requirements, and onboarding checklists.
Monitor live integrations to ensure stability and escalate issues as needed.
Act as a technical point of contact for merchants during the onboarding lifecycle.
Ensure compliance with internal quality, security, and operational standards.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
3+ years of experience in technical integration, solution engineering, or API onboarding—preferably in fintech or payment services.
Familiarity with REST APIs, webhooks, and system-to-system communication protocols.
Experience with scripting (e.g., Python, Bash) or frontend/backend integration tools is a plus.
Strong analytical and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
Ability to manage multiple integration projects in parallel.