Offer summary

Qualifications:

Excellent communication skills and customer service experience., Ability to handle inbound and outbound calls effectively., Basic knowledge of cruise bookings and related inquiries., No specific educational background required, suitable for entry-level candidates..

Key responsibilities:

Assist customers with cruise bookings and inquiries via inbound calls.

Provide information on cruise-specific questions and quotes.

Transfer calls to appropriate support departments or account representatives.

Maintain high sales performance by applying effective sales techniques.

Job description

This is a remote position.

Direct Sales Calls:

Inbound calls for assistance with booking a cruise from client’s customers.
Inbound calls for assistance with cruise specific questions, quotes and more!
Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
Possible outbound calls to client-designated internal support departments,client’s customers for status and clarification purposes.
Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Inbound calls for assistance with client specific promotions from client’s customers.
Possible outbound calls to client-designated internal support departments,client’s customers for status and clarification purposes.
Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.