Customer Success- Operations Executive

Work set-up: 
Full Remote
Contract: 
Full time
Work from: 
Anywhere

HealthArc logo
HealthArc
11 - 50 Employees
See all jobs

Job description

This is a remote position.

JOB DESCRIPTION
Key Responsibilities:
•
Customer Support:
•
Respond promptly to customer inquiries via phone, email, and live chat.
•
Resolve customer complaints and issues efficiently and with empathy.
•
Provide accurate, valid, and complete information to customers by using the right methods/tools.
•
Maintain a high level of customer satisfaction and feedback.
•
Operations Management:
•
Assist in the development and implementation of operational policies and procedures.
•
Coordinate with various departments to ensure smooth operations.
•
Monitor and manage inventory levels, order processing, and logistics.
•
Prepare and maintain detailed reports on customer interactions, feedback, and operational metrics.
•
Process Improvement:
•
Identify and escalate priority issues to the appropriate channels.
•
Analyze customer feedback and operational data to suggest and implement improvements.
•
Participate in team meetings and training sessions to stay updated with new products, services, and policies.
•
Administrative Support:
•
Perform data entry, documentation, and other administrative tasks as needed.
•
Support special projects and initiatives aimed at enhancing customer service and operational efficiency.

Requirements

Qualifications:
•
Bachelor’s degree in business administration, Operations Management, or a related field.
•
2+ years of experience in customer support, operations, or a similar role.
•
Proven experience working in a BPO environment, specifically with US processes.
•
Excellent verbal and written communication skills.
•
Strong problem-solving abilities and attention to detail.
•
Proficiency in Microsoft Office Suite and customer support software (e.g., Freshdesk, Hubspot).
•
Ability to multitask, prioritize, and manage time effectively.
•
Experience of working in a fast-pace environment.
•
A proactive attitude and ability to work both independently and as part of a team.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data EntryBusiness OperationsProcess ImprovementCustomer Relationship ManagementUtilities BPO

Other Skills

  • Customer Service
  • Microsoft Office
  • Communication
  • Multitasking
  • Time Management
  • Teamwork
  • Detail Oriented
  • Problem Solving
Are you interested?

Customer Success Engineer Related jobs

See more Customer Success Engineer jobs