Claims Assistant at Max Insurance

Offer summary

Qualifications:

1-2 years of experience in administrative support roles., Eagerness to learn and adapt to new challenges., Familiarity with the insurance industry and claims process is preferred., Strong organizational skills and ability to prioritize tasks..

Key responsibilities:

Act as the first point of contact for customers reporting claims.

Gather and record relevant claim information accurately.

Provide excellent customer service to ensure positive interactions.

Support the claims team with administrative tasks as needed.

Job description

As Canada’s most cutting-edge home insurance carrier, Max Insurance is entering a period of exciting growth. We are looking for smart, motivated claims professionals to join our mission to provide exceptional customer experiences to Canadians. At Max, we offer the opportunity to:

Join an energetic and rapidly growing team, with excellent flexibility & benefits
Create real impact through integration of your expertise into the claims process
Use industry leading technology to deliver the best possible claims experiences to policyholders

JOB SUMMARY:

Max Insurance is looking for a dedicated and determined Claims Assistant to help drive excellence in our claims department by providing administrative support to our Claims Adjusters.
Our Claims Assistant will gather and record information from our customers to create new claim reports, ensure data is entered into our system accurately, and perform ad-hoc duties as required by the claims team.

JOB RESPONSIBILITIES:

Act as the first point of contact to customers who are reporting an insurance claim
Provide excellent customer service, ensuring that every interaction results in a positive experience
Gather and record all relevant information regarding the insurance claim and enter data into system
Direct inbound calls to the appropriate internal resource
Maintain effective communication with claims department staff and other stakeholders
Provide ad-hoc administrative support to the claims department

QUALIFICATIONS:

1 – 2 years of experience in an administrative support role
A drive and eagerness to learn
Familiarity with the insurance industry and the claims process is preferred
The ability to prioritize and organize workload
The desire to work in a dynamic and fast-paced environment
The ability to be empathetic to our customers in their time of need
A desire to help customers get back on their feet quickly
A need to build a career with a company that has exponential growth potential

WHY JOIN OUR TEAM?

Health Care and Wellness: Comprehensive benefits with additional health care spending allowances
Educational Growth: Support for lifelong learning for those looking to accelerate their career
Tools for Success: A full suite of state-of-the-art Mac products
Meeting-Free Focus: Maintain dedicated time to thoughtfully navigate the most important deliverables
Paid Volunteer Hours: Promote community involvement by supporting what matters most to you
Flexible Hours: Healthy personal-professional balance to best support life’s demands

OUR CULTURE & VALUES:

With roots dating back to 1866, Max’s culture and values are critical to who we are and what we want to achieve.

Family comes first: Max strives to promote and support a healthy work-life balance for employees and to be flexible & adaptive in their time of need. Staff must feel safe to drop everything if a family emergency comes up.
Flat Structure: All team members are treated equally and are expected and encouraged to have a voice. We encourage an environment where leaders seek out new perspectives from all, irrespective of their roles or responsibilities.
Better Together: We operate as a united front to overcome challenges. No one person has all the answers, and we understand that people work better together.
Always Improving: We must never be satisfied with the current state of our culture. There is always room for improvement. Our team always needs to go above and beyond to help each other achieve success. This is done selflessly in the interest of raising our team as a community.

Max Insurance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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