Offer summary

Qualifications:

Bachelor’s degree in computer science, engineering, mathematics, or a related field., At least 2 years of experience in a relevant role., Knowledge of SAP technical stack, including on-premises and cloud solutions., Experience as an SAP Architect or in a related position..

Key responsibilities:

Lead the technical support business to ensure delivery and customer satisfaction.

Manage services provided by the global SAP support team.

Oversee SAP Basis administration, including installation, migration, and support performance monitoring.

Coordinate technical support activities to optimize SAP system performance.

Spinnaker is the premier global provider of on-premise and cloud-based enterprise software support services. Mid-size to Fortune 100 global enterprises and public sector organizations that run Oracle, SAP, and Salesforce software turn to us for third-party support, managed services, and/or consulting services. Our exacting standards, proven processes, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. The type of services we provide for our customers are critical to their successful operation. We monitor, maintain, enhance, and secure their software through changing business conditions to ensure it is always operating at peak performance. In 2021, we announced Ultimate support Guarantee, our commitment to delivering a high-quality support experience to our customers and the first and only such Guarantee in the market. We embrace and resolve complex challenges that others in our industry shy away from – and we always do it at a fair price.

Job description

Spinnaker Support LLC seeks Director, Technical Support Services to work in Greenwood Village, CO. Lead technical support business in terms of delivery and customer satisfaction through services provided by the global SAP support team. Requirements include Bachelor’s degree in computer science, engineering, mathematics or related field, 2 years experience in job offered, SAP Architect or related position, working knowledge of SAP technical stack including on-prem and cloud solutions, SAP Basis admin for Netweaver, installation, migration, support performance monitoring and optimization. Employer will accept combination of education and experience deemed equivalent to U.S. bachelor’s degree by professional evaluator, May telecommute from anywhere in U.S. Salary: $183,857. Send resume to M. Morris, 5445 DTC Parkway, #850, Greenwood Village, CO 80111 or apply online below.

We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.

US - Pay Transparency

$183,857—$183,857 USD

For California based applicants, see our CCPA policy here - Privacy Policy

Required profile