Offer summary

Qualifications:

5+ years of experience in user experience and product design across web, iOS, and Android platforms., Proficiency in Figma for creating complex components and prototypes., Strong visual design skills and a systematic approach to UX processes., Excellent communication, critical thinking, and problem-solving abilities..

Key responsibilities:

Collaborate with cross-functional teams to gather requirements and develop design specifications.

Conduct research to inform design decisions and measure UX improvements.

Create wireframes, prototypes, and mockups to communicate design concepts.

Support the UX team’s processes and promote best practices within the organization.

Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.

As a Senior UX Designer at Roadie, you will play a crucial role in leading the design, development, and implementation of user experience strategies for the Roadie Driver app. You will collaborate closely with Product and Engineering teams to create research-driven mobile experiences that meet user needs and align with business objectives. This position offers a high degree of autonomy, enabling you to strike a balance between strategic guidance and self-directed decision-making. Your contributions will be vital in promoting UX excellence throughout the organization and empowering drivers to have control over when and where they work.

What You’ll Do

Collaborate with cross-functional teams, including product, engineering, and data science, to collect requirements and convert them into detailed design specifications and documentation
Conduct both quantitative and qualitative research, using insights to guide design decisions, inform product strategy, and measure the impact of UX enhancements
Create compelling narratives that highlight user challenges and opportunities for product development, utilizing real data, industry insights, and user feedback
Develop wireframes, prototypes, high-fidelity mockups, and interaction flows to effectively communicate design concepts
Ensure all designs comply with WCAG accessibility standards to ensure usability for individuals with diverse abilities
Present design concepts and their rationale to stakeholders, advocating for the importance of user-centered design
Provide feedback, mentorship, and guidance to fellow UX designers, fostering a culture of learning and growth within the team
Support the creation, maintenance, and evolution of Roadie's Baseline design system
Contribute to the continuous improvement of the UX team’s processes, frameworks, and culture, ensuring alignment with established protocols
Stay ahead of industry trends, tools, and emerging technologies, and apply this knowledge to improve the product and design practices

What You Bring

5+ years of experience in user experience/product design across various platforms, including web, iOS, and Android
A strong curiosity and passion for problem-solving
The ability to self-manage and lead projects with minimal oversight, ensuring adherence to proper design and research processes
A unique ability to solve open-ended problems with simple and engaging solutions
Mastery of the end-to-end UX process - from identifying customer needs and pain points to delivering exceptional customer experiences
Strong visual design competency and product thinking for mobile-centric experiences
Proficiency in Figma, with the ability to create complex components and prototypes
A systems thinking approach, with the capability to connect insights across the entire Roadie ecosystem
Highly developed communication, critical thinking, problem-solving, and analytical skills; able to rapidly ideate and articulate design concepts
The ability to clearly present design concepts to stakeholders and to incorporate feedback to refine the user experience
A portfolio that demonstrates excellent visual craft and systematic thinking

Bonus

Experience in logistics and/or Gig economy
Experience in mentoring/coaching other designers

Why Roadie?

Competitive compensation packages
100% covered health insurance premiums for yourself
401k with company match
Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
Flexible work schedule with unlimited PTO
Monthly 3-day weekends
Monthly WFH stipend
Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
The technology you need to get the job done