Offer summary

Qualifications:

Understanding of web technologies and experience with web applications and CMS., Basic knowledge of Linux and system monitoring skills., Good communication skills and ability to work in shifts., Proficiency in Ukrainian and intermediate English reading/writing skills..

Key responsibilities:

Sort, prioritize, and route support issues and tickets.

Report incidents using monitoring tools.

Handle, escalate, and resolve incidents at Level 1 support.

Assist in troubleshooting and managing system logs and APIs.

Job description

Description

Position at ARRISE

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals is shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey. Be part of the future of iGaming with 6,000 ARRISERS!

See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

Professional skills:

Understanding of Web Technologies.
Experience in working with web applications, CMS.
Experience in basic Linux.
Manage and monitor systems to drive troubleshooting.
Good knowledge of HTTP and API.
Understanding of TCP/IP network stack.
Good communication skills.
Be able to work in shifts.

General skills:

Intermediate English (reading/writing).
Proficiency in Ukrainian (required).
Experience in support.
Experience in administrating (troubleshooting, logs parsing, scripting etc.) will be a plus.
Quick understanding and learning abilities.
Ability to work on several tasks in parallel.

Responsibilities:

Sort, prioritize, track, and route issues/tickets.
Must be able to report incidents, created by user or alarms, with monitoring tools.
Be well versed in handling, escalating, and resolving incidents within the L1 level.

Company offers: