Program Supervisor - Advocate Department - Case Management

Program Supervisor - Advocate Department - Case Manag

Program Supervisor – Advocate Program - Case Management

Crisis Services is currently seeking a Program Supervisor to provide leadership and direct supervision to the Case Management team who offers comprehensive victim services to individuals who have experienced sexual assault, domestic violence, family violence and/or elder abuse.

Who we are:

Crisis Services is a 24-hour comprehensive crisis center and community resource whose first responders save lives by restoring safety, promoting emotional strength, and reducing the impact of trauma through intervention, education, prevention, and community collaboration.

What we offer:

• Competitive pay with regular annual increases
• Paid training and professional development opportunities
• Generous paid time off and paid meal breaks
• Employee self-care and wellness supports including Calm app subscription for all employees and their family members
• Quiet Room, Exercise Room and Lactation Room onsite
• Great health insurance coverage w/generous employer premium contribution
• $300/year Flexible Spending Account provided by agency
• Access to dental, vision and other ancillary insurance coverage options
• 403(b) plan w/employer match after one year of service
• Eligibility for Public Service Loan Forgiveness program

About this opportunity:

The Advocate Department of Crisis Services is Erie County’s Rape Crisis Center and an OCFS licensed Non-Residential Domestic Violence Service Provider in New York State. The Department provides comprehensive victim services to individuals who have experienced sexual assault, domestic violence, family violence and/or elder abuse. Many of our core services are available 24 hours a day, 7 days a week. The Program Supervisor is responsible for assisting the Director and Advocate Department Management Team in the oversight of the Advocate Department operations and staff.  This position provides leadership and direct supervision for staff on the Case Management Team and provides oversight and direction for the 24/7 Hospital Advocate Response Program. 

Job Type: 

• Full Time, 40 hours per week

Pay: 

• $61,000 per year; with additional consideration based on candidate qualifications and experience.

Schedule: 

• Flexible within regular business hours, with some evening hours, as needed
• Monday through Friday
• Responsible for participation in rotating on-call supervisory consult responsibilities outside of scheduled work week.

Work Setting:

• Office-based with remote capabilities

What you will bring to this position: 

• Master’s degree in social work, public health, mental health counseling, or related degree, with correlating licensure where available.
• A minimum of two (2) years of recent full-time professional experience in sexual/domestic violence response/prevention and/or providing direct client services.
• A minimum of one (1) year of direct supervisory experience.
• Experience supporting staff training and development. 
• Capacity to work across disciplines and with a wide variety of stakeholders.
• Superior knowledge of HIPAA laws/regulations about protected health information; code of ethics, confidentiality and privacy principles.
• Strong communication skills and the ability to develop effective interpersonal relationships with team members, clients, and staff.
• Demonstrated judgment, empathy, and ethical values and abilities that align with Crisis Services’ goals and values.
• A valid Driver’s License and a clean driving record with access to a reliable vehicle.

Ready for the toughest job you’ll love coming back to?

Our employees are what make Crisis Services the pinnacle of crisis care for our community. We seek out those who demonstrate self-direction, creativity, and motivation to make Erie County a better place for those in need. Join our team of passionate people making a difference.

EEO STATEMENT:

Crisis Services is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, religion, sex, age, disability, citizenship, pregnancy, military status, marital status, sexual orientation, or any other characteristics protected by law.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification.  It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Qualifications