Why we should decide on you
\n- 2–3 years of experience in technical product support or client-facing operations in a SaaS or cloud-based environment.
- Proficiency in log analysis, issue triage, and using tools like Datadog, Kibana, or Prometheus.
- Familiarity with SQL for investigation and diagnostics; basic cloud knowledge (e.g., AWS) is a plus.
- Strong communication skills in English, with the ability to explain technical topics clearly.
- Comfortable working independently in a remote-first setup, aligned to North American time zones.
- Willingness to join a rotating on-call schedule, including after-hours or weekend coverage when needed.
Key Attributes
- Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
- Calm and dependable in high-pressure or time-sensitive situations.
- Client-focused and collaborative, with a service-oriented mindset.
- Proactive in driving improvements to internal processes and documentation.
- Motivated to help build and scale a globally distributed support function.