Quality Specialist

About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience.  We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE.  We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

Job Summary:
As a Quality Specialist in the Experience department, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions. Your role will involve analyzing customer feedback, conducting quality assessments, and collaborating with team members to enhance the overall customer experience.

What will you do:

• Monitor and evaluate customer interactions across various channels (phone, email, chat) to ensure adherence to company standards and best practices.
• Develop and implement quality assurance metrics and evaluation criteria to measure the performance of the CX team.
• Analyze customer feedback and identify trends to recommend actionable improvements in service delivery.
• Collaborate with team leaders to provide training and coaching based on quality assessments.
• Prepare regular reports on quality performance and present findings to management.
• Participate in continuous improvement initiatives to enhance customer satisfaction and loyalty.
• Stay updated on industry best practices and emerging trends in customer experience quality assurance.

What will make you Successful:

• Bachelor’s degree in business, Communication, or a related field.
• Proven experience in quality assurance, customer service, or a related role.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using quality management tools and software.
• Ability to work collaboratively in a fast-paced environment.