Global IT Support Engineer

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is on the lookout for a Global IT Support Engineer to join our Engineering Team.

Responsibilities:

• User Support: Providing technical support to company employees on issues related to computer hardware, software, and networks, including remote workplaces.
• Installation and Configuration: Installing, configuring, and maintaining computers, software, network equipment, and telephone systems.
• Problem Resolution: Swift identification and resolution of malfunctions, as well as providing user consultations on IT hardware and software usage.
• Documentation: Maintaining documentation on completed work, updates, and changes in IT infrastructure systems. Writing user manuals.
• Security Compliance: Adhering to company security standards and policies in information security.
• User and group management (LDAP, FreeIPA, Keycloak)
• Access Provisioning: Issuing and managing user access to company internal systems following established procedures and security policies.
• Automation of Routine Processes and Tasks.

Requirements

• Experience: Experience in IT support or related fields.
• Technical Skills: Profound knowledge of operating systems (Windows, MacOS, Linux), computer networks, software, and hardware.
• Problem Solving: Ability to promptly identify and resolve user issues, providing technical support via email, phone, and in person.
• Communication: Excellent communication skills, capable of explaining complex technical concepts in simple terms.
• Organisational Abilities: Effective time management skills, ability to prioritize tasks, and work under high pressure.
• Desire to develop and explore modern IT products.
• Sufficient English language skills for communication with English-speaking colleagues.

Benefits

• Recharge your batteries with 20 paid working vacation days annually to explore, relax, and rejuvenate.
• Kick off your birthday month with a bang! Not only do you get heartfelt birthday wishes from your team, but you also enjoy a fully-paid day off. 
• Get legal support for obtaining a local work/residence permit.
• Prioritize your health with compensation for wellness activities. 
• Experience an international work environment with a passionate, motivated, and professional team.
• Invest in your growth using professional development compensation.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

Why Neo Group?

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:

For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.

Commitment to Diversity:

At Neo Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We warmly welcome candidates from diverse backgrounds, cultures, genders, experiences, abilities, and viewpoints to apply. If you are passionate about contributing to a diverse workplace, we would love to hear from you.