YOUR TASKS
Inventory Management & Control:
- Create deliveries daily and monitor order processing.
- Monitor stock availability to ensure timely order clearance.
- Support account and purchasing team to troubleshoot order issues.
- Manage inventory updates, promotional planning, customer return cases, and inbound planning.
- Coordinate return shipments (e.g., create return labels).
Client Issue Resolution:
- Communicate with customers on order status and expected delivery dates.
- Prepare and maintain status reports for client, management, and internal communications.
- Oversee customer accounts to ensure SLAs are met.
- Assist the Account Manager in providing data, advice, and resolving problems.
Process Optimization & Documentation:
- Continuous involvement and support with departmental process improvements
Business Reviews & Client Consultation:
- Participate in business reviews with the customer.
Operational Leadership & Oversight
- Work closely with operations to ensure program requirements are met.
YOUR PROFILE
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At least two years of Customer Service experience
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At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
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High School Diploma or equivalent
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3PL, Supply Chain, Logistics or similar experience preferred
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Ecommerce experience preferred
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SAP knowledge preferred
WE OFFER
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
