Offer summary

Qualifications:

Basic understanding of network infrastructure and systems., Relevant educational background in IT, Computer Science, or related fields., Ability to work in a rotating shift schedule for 24/7 support., Strong troubleshooting and problem-solving skills..

Key responsibilities:

Monitor and support network and system performance in real-time.

Identify, troubleshoot, and resolve incidents to ensure system uptime.

Collaborate with cross-functional teams to improve monitoring and incident management.

Assist in software releases and maintain documentation of processes and issues.

Job description

SAB25126-JNE-1750403307473

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies.

About the Client

Our client is one one of the world’s leading entertainment providers, with tens of millions of players and thousands of employees across the globe. They are well positioned strategically for future growth in an evolving global sector. In the Philippines, they have 100+ employees working on various applications and systems to support and optimize their global operations.

About the Role

As a key member of the Network Operations Center (NOC), the Junior NOC Engineer plays a critical role in maintaining the health and performance of our infrastructure. You’ll be responsible for real-time monitoring, issue resolution, and operational support to ensure uptime and system reliability across our global services.

What you'll do

24/7 Operations Support: Work in a rotating shift schedule to support continuous monitoring and incident response for staging and production systems.
Incident Detection & Troubleshooting: Proactively identify issues, perform root cause analysis, and implement solutions to prevent future recurrence.
System Monitoring & Improvements: Continuously enhance monitoring tools and practices to ensure timely detection of performance or application issues.
Issue Resolution & Escalation: Drive rapid resolution through structured troubleshooting methods and act as an escalation point for operations support.
Cross-Team Collaboration: Work closely with Development, Platform, and third-line support teams to share knowledge and streamline incident management.
Release Participation: Assist in the preparation and execution of regular software releases, ensuring system stability throughout the deployment process.
Stakeholder Support: Act as a point of contact for developers, providing assistance on application and infrastructure-related queries.
Documentation & Reporting: Maintain clear, accurate, and up-to-date documentation of processes, incident reports, and system configurations.

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.

Required profile