Offer summary

Qualifications:

High school diploma or equivalent required., 1-3 years of customer service experience preferred., Ability to work remotely with high-speed internet and a quiet, secure workspace., Flexible availability during Monday to Friday, 8:00am to 11:00pm EST..

Key responsibilities:

Respond to customer inquiries regarding life insurance policies via telephone.

Process transactions, update customer information, and provide policy information.

Ensure customer satisfaction by fulfilling their needs and addressing concerns.

Participate in virtual training and adhere to performance and behavior standards.

Job description

Max pay rate: $20/hr
Customer Care Advocate -Virtual – Group Life Products
Location: Must be located within one hour of Oriskany, NY & Cary, NC
Training type: Virtual

Requirements:
• Assignment is virtual, including training. Associates still need to be able to report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc). Hiring out of both Oriskany, NY and Cary,NC you would report to the nearest office.
•Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
•An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.
•Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

Timeline
Anticipated Class Start Date:
• Virtual training
• Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
• Onboarding: First 3 Days
• Training Dates: 8/27/2025 – 10/07/2025
• Nesting: 10/08/2025-10/21/2025

**Schedules after training will be determined using ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings. Behaviors consist of:

• Attendance •Ability to use reference materials
• Class Participation •Interpersonal skills
• Grasp of Material •Decision making
• Confidence Level •Ownership of learning
• Technical Skills •Adaptability and flexibility

Equipment Coordination:
For this role you will be issued Client equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to Client within a week of your assignment ending.

Responsibilities / Expectations: Respond to customer requests via telephone, providing excellent service to Client’s customers who have or are looking to obtain a Life insurance policy through their employer. Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Below are some common topics associates can expect to discuss with our customers:

• Enrolling or changing their life insurance amount
• Confirm or change beneficiary
• Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
• How to continue coverage when retired/leave employer
• Status of customer requests
• Billing inquiries

Required profile