Healthcare Workforce Management Validation and Configuration Specialist

At Divurgent, we employ real people on our Team, not just “resources.” We firmly believe our Team is the driving force behind our successes, and because of that, we are solidly focused on evaluation, maintaining, and improving upon the Divurgent culture by integrating our ELITE Values into everything we do. Culture is the SINGLE most important component we have. We want our employees, recruits, clients, prospects, and even our competitors to feel it and believe it! Appreciating and supporting our Team Members—the people behind our success—is at the core of Divurgent’s values, mission, and goals. In addition to our Financial, Health and Wellness, and Community and Culture benefits, we offer team coffee breaks and happy hours, a book club, a grill master competition, March Madness events, a Divurgent Pets group, and team engagement programs – true testaments to the value our Team holds for Divurgent. If you have a passion for healthcare and are excited about your career and joining a TEAM, Divurgent is the place for you. We are always looking for qualified, culture-friendly candidates to join our professional and somewhat quirky family.

100% Remote - 6 Month Contract

Supporting EST & CST Time Zones

No 3rd Party - W2 Project Based

Role Description

The Healthcare Workforce Management Validation and Configuration Specialist plays a critical role in ensuring the successful implementation and optimization of workforce scheduling systems, such as QGenda, within healthcare environments. This role bridges clinical expertise with technical configuration, ensuring that scheduling solutions align with nursing workflows, operational goals, and compliance standards. The specialist collaborates closely with clinical leaders, nursing staff, and IT teams to validate requirements, configure scheduling systems, and support data integrity across large-scale implementations

Roles And Responsibilities

Requirements Validation:

• Collaborate with healthcare clients to review and validate setup books and scheduling frameworks
• Ensure task lists, shift types, and scheduling rules are accurate, complete, and aligned with clinical workflows
• Partner with nursing and operational leaders to understand and incorporate unit-specific needs, including shift-based, rotating, and fixed schedules
• Identify gaps, inefficiencies, or misalignments in proposed scheduling models and recommend improvements
• Facilitate discovery sessions and validation workshops with clinical stakeholders to ensure system configurations support real-world nursing operations
• Translate clinical and operational requirements into system-ready documentation for configuration teams

System Configuration And Data Management

• Perform bulk updates and data imports within QGenda or similar workforce management platforms
• Configure scheduling rules, shift templates, provider groups, and coverage patterns based on validated requirements
• Maintain high accuracy and attention to detail when managing large-scale data inputs and updates
• Follow detailed workflows and configuration protocols to ensure consistency and compliance with client standards
• Conduct quality assurance checks to validate that configurations meet clinical and operational expectations
• Troubleshoot configuration issues and collaborate with technical teams to resolve discrepancies

Clinical And Scheduling Expertise

• Apply nursing and clinical knowledge to understand the nuances of inpatient, outpatient, and specialty department scheduling
• Support departments with complex scheduling needs, such as 24/7 coverage, on-call rotations, and credential-based assignments
• Ensure that scheduling configurations support safe staffing ratios, labor laws, and union agreements where applicable
• Provide guidance on best practices for clinical scheduling, including time-off management, shift swaps, and overtime prevention

Required Skills And Qualifications

• Clinical Background: RN, BSN, or equivalent clinical experience strongly preferred
• Workforce Management Expertise: Experience with QGenda or similar scheduling platforms (e.g., Kronos, UKG, ShiftWizard)
• Scheduling Knowledge: Deep understanding of healthcare scheduling models, including shift-based, set schedules, and rotating patterns
• Analytical Thinking: Ability to identify inefficiencies and propose data-driven solutions
• Technical Proficiency: Comfortable working within complex applications and performing bulk data operations
• Communication Skills: Strong facilitation and interpersonal skills to engage with clinical and administrative stakeholders
• Detail-Oriented: High level of accuracy in data handling and configuration tasks
• Project Collaboration: Experience working in cross-functional teams, including IT, clinical operations, and HR

Our Team: Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data-infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience. Our ELITE Values – Excellence, Learning, Innovation, Trust, Enthusiasm – drive us to be and do more to redefine healthcare consulting, transforming healthcare for our clients and the communities they serve. We are passionate about providing innovative solutions that offer our clients the opportunity to improve customer experiences and enhance operational efficiencies. Staying true to our values, mission, and our vision of a passionate Team has given us the tools to be a successful firm both externally and internally, growing both as a company and as a Team. Our Mission: Your partner in digital acceleration. Our Vision: Advisory firm of choice for leading healthcare organizations and talent.