End User Technical Support Analyst (5225180)

Work set-up: 
Hybrid
Contract: 
Full time
Work from: 
Baton Rouge (US)

Hebron Enterprises, Inc. logo
Hebron Enterprises, Inc.
2 - 10 Employees
See all jobs

Job description

The scope of the proposed services will include the following:
  • Responsible for basic field support including desktop re-imaging and deployment of new end user devices with Windows 10 operating systems.
  • Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
  • Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.


Requirements

Expertise and/or relevant experience in the following areas are mandatory:
  • Customer Service Skills
  • Windows Imaging and Driver Management
  • User Profile analysis and migration
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
  • Active Directory Domain Services
  • Troubleshooting skills with basic hardware and software components
  • Experience in deployments with Microsoft System Center Configuration Manager
  • Desktop and Mobile Device imaging and user transition
  • Third party software to be migrated and handled on a case-by-case basis

The primary work location will be: Multiple On-Site Facilities within a region, subject to change


Expected term for this engagement:
Start: July 1, 2025
End: June 30, 2029

Required profile

Experience

Are you interested?

Help Desk / Technical Support Related jobs

See more Help Desk / Technical Support jobs