Offer summary

Qualifications:

Fluency in German at least at C1 level., Excellent communication skills and customer-oriented mindset., Basic technical knowledge and administrative skills., Ability to work remotely with flexible shifts..

Key responsibilities:

Handle inbound and outbound customer calls and emails.

Provide technical support and troubleshoot internet-related issues.

Address billing and contract inquiries professionally.

Assist customers with complaints and promote additional products.

Job description

Job Title:

Customer Service Advisor with German

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your responsibilities:

Shifts – 5 days per week, 2 weekends per month, 8,5 hours per day (7,5 h work, 30 minutes paid break + 30 minutes unpaid break). Shifts are between 7:00-23:00
Training period – 4 weeks training, 8:00 – 16:30 or 9:00 – 17:30 Monday-Friday
Provide assistance via phone and email,
Deliver technical support, including internet speed tests, troubleshooting, and router installations,
Address contract and billing inquiries thoroughly and efficiently,
Handle and process customer complaints with empathy and professionalism,
Promote and sell additional products, such as mobile contracts, after resolving service issues.

Our requirements:

Service-oriented thinking with focus on customer experience
Fluency in German (min. C1 level)
Outstanding communication skills
Administrative and technical knowledge

What we offer:

Fully remote position
Salary: 7000 PLN/monthly + sales commission
Embrace an international and diverse work environment that broadens your horizons.
Administrative and technical knowledge
Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge.
Private medical care, life insurance

Location:

POL Warszawa - ul. Taneczna 30

Language Requirements:

English, German (Required)

Time Type:

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