Offer summary

Qualifications:

Fluency in German and English, both written and verbal., Previous experience in customer service, especially in travel or tourism., Strong communication and customer-oriented skills., Familiarity with online booking systems and customer service software is a plus..

Key responsibilities:

Assist customers with travel inquiries, bookings, and cancellations.

Provide travel advice and recommendations based on customer preferences.

Handle customer service issues professionally and document interactions accurately.

Collaborate with travel partners and stay informed on travel trends and company policies.

Job description

Mercier Consultancy is looking for a German-Speaking Customer Service Agent to join our team at an Online Travel Agency, operating remotely from Greece. In this key position, you will provide unparalleled service to our German-speaking clients, assisting them with all aspects of their travel inquiries including bookings, cancellations, and travel advice. Your goal will be to ensure a seamless and enjoyable experience for customers as they explore travel options. If you are passionate about travel and have a knack for customer service, we would love to have you on our team!

Responsibilities

Deliver exceptional customer support in German for all travel-related inquiries.
Assist customers with booking flights, accommodations, and travel packages.
Handle changes, cancellations, and customer service issues in a professional manner.
Provide travel advice and recommendations based on customer preferences.
Document all customer interactions accurately for future reference.
Collaborate with travel partners and other departments to resolve customer issues promptly.
Stay informed on travel trends and company policies to assist clients effectively.

Requirements

Fluency in German and English, both written and verbal.
Previous experience in customer service, particularly in the travel or tourism sector.
Strong communication skills and a customer-oriented attitude.
Ability to multitask and manage several inquiries simultaneously.
Familiarity with online booking systems and customer service software is a plus.
Detail-oriented with strong problem-solving abilities.
Willingness to work from a remote location in Greece with flexible hours.

Benefits