Offer summary

Qualifications:

Fluency in Dutch and English, both written and verbal., Previous experience in customer support or service-oriented roles., Excellent communication and problem-solving skills., Strong attention to detail and organizational abilities..

Key responsibilities:

Respond to customer inquiries via email, phone, and chat in Dutch.

Assist clients with questions about virtual assistant services and features.

Document all customer interactions and resolutions in the CRM system.

Collaborate with internal teams to resolve client issues and improve service delivery.

Job description

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Support Representative in our Virtual Assistant Department! In this vital role, you will provide outstanding support to our Dutch-speaking clients who utilize our virtual assistant services. Your ability to communicate effectively and address client inquiries will be essential in ensuring a positive experience for our customers.

This position is ideal for individuals who are passionate about delivering exceptional customer service and thrive in a dynamic team environment. Join us in helping clients achieve their goals with the support of our virtual assistants!

Responsibilities

Respond to customer inquiries in Dutch via email, phone, and chat
Assist clients with questions regarding our virtual assistant services and features
Accurately document all customer interactions and resolutions in our CRM system
Collaboration with internal teams to resolve client issues and enhance service delivery
Provide insights and guidance on utilizing our virtual assistants effectively
Gather client feedback to support service improvements
Engage in continuous learning to stay updated on service offerings

Requirements