Client Service Executive / Technical Customer Support

Client Service Executive (CSE) - Technical Customer Support 

Let’s be unstoppable together!
Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition. 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. 

What will you be doing?
Within the Client Service role you will be at the epicenter of all products and services Circana delivers to her clients. You will be in contact with the operational- and commercial side of Circana and, of course, with your clients. You are responsible for creating and maintaining a positive client experience and making sure that any issues that occur are dealt with appropriately. You know your way around the vast diversity of teams and can connect with anyone in or outside the organization. 

The main objectives of the role are:
• Being the right hand of the client in turning complexity into clarity.
• Understanding the data deliveries and how the clients use it for their business.
• Being in control of the different processes, such as report and database changes and quality control.
• Maintaining a positive client satisfaction score by developing a strong client connection and ensure clients deliverables are completed and delivered on time and correct.
• Creating improvement plans to move red clients to green again. 
• Working cross-functionally; addressing challenges through quick and effective resolution when required.
• Ensuring a consistent experience for all clients, regardless of size or commercial significance.
• Training clients on our software. 

Requirements
To be successful as a CSE you take ownership over the processes regarding your clients. You are up to speed on whatever is going on with your client and know their wants and needs. You keep track of the issues that are at hand and make sure that those are handles quick and efficient. 

Furthermore you:

• Are an ambitious (young) professional and have a great deal of affinity with data and technology.
• Have up to 2 years of experience in any relevant area.
• Can keep track of multiple different ongoing processes.
• Take ownership and responsibility over your clients.
• Have provable skills and understanding of Excel and BI tools.
• Are not afraid to make mistakes. 
• Are fluent both in Dutch and English

Circana Behaviors
As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role: 
• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location
Our office is located in Zaltbommel (Wielkamp 3a, 5301 DB Zaltbommel, Nederland) but we allow you to work from home whenever you want to. Except for Tuesday, which is our team day. And if you're not in the office you miss the nice lunches and afternoon drinks. 

What we offer you
Working at Circana means working in an environment in which you can excel. Circana offers you the room to grow and choose where you want to go within Circana. We offer learning on the job and entice you to create your own path within Circana.

Other than that we offer:
• A suitable salary based on knowledge and experience.
• Up to 36 free days (of which 4 Circana ‘Me’ days). 
• WFH (work from home) and commute allowance.
• Home office set up.
• A rewarding and challenging job. 

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