Offer summary

Qualifications:

Minimum of 3 years of experience in customer support roles., Strong verbal communication skills in English with a Philippine accent., Ability to handle calls, emails, and live chats simultaneously., Self-motivated and capable of working independently in a remote setting..

Key responsibilities:

Manage customer inquiries via phone, email, and chat.

Handle multiple support channels in a fast-paced environment.

Learn and apply complex processes and protocols specific to clients.

Collaborate effectively with team members and communicate openly.

Job description

Hiring Filipino and Philippine-based professionals only!

Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).

Visit our website: https://www.wingz.com/

Job Summary:

We’re hiring a Support Specialist who’s ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can handle phone calls, live chats, and emails simultaneously. The ideal candidate is adaptable, thrives under pressure, and is eager to learn multiple complex processes and protocols unique to our clients. If you’re someone who can work independently, communicate effectively with a team, and is motivated by growth opportunities in a remote setup, we’d love to have you onboard!

Work Schedule: US Hours (EST)
Work Setup: Remote | Independent Contractor
Employment Type: Full-Time | Long-Term Opportunity
Fixed Salary: USD 900/ Month
Perks: 10 PTO days + HMO (after probation)
Payout: Semi-Monthly
Equipment: Self-Provided

Requirements

Minimum of 3 years of experience as a customer support representative with a solid background in handling calls, emails, and chat.
Strong verbal communication skills in English, with a clear Philippine accent.
Flexible and able to handle multiple tasks across various customer support channels.
Ability to thrive in a fast-paced environment, managing stress and challenges effectively.
Strong team player with the ability to collaborate and communicate openly with colleagues.
Independent and self-motivated, able to work remotely with minimal supervision.
Driven to grow professionally and take on new responsibilities.

Required profile