Document Control Technician

Description

Be the Backbone of Quality and Compliance.
At Fortis Solutions Group, precision and process are everything—and we’re looking for a Document Control Technician who thrives on getting the details right. In this critical role, you’ll manage and streamline document control systems across a growing network of manufacturing sites, helping to maintain the high standards that define our brand. From audits and compliance to SOP development and data analysis, you’ll be a key player in driving consistency, accountability, and continuous improvement. If you're organized, proactive, and ready to make an impact in a fast-paced environment, we want to hear from you.

As the Document Control Technician, you will be responsible for administrative duties and day-to-day activities directly related to document control, audit, and compliance within the Quality department across all Company sites.  You will ensure compliance with internal and external procedures, regulatory agency guidelines, and institutional policies.  As the Document Control Technician, you will develop, review, revise, control, and train new quality procedures.  You will also assist in audits, compliance evaluations, investigations, and corrective actions.  Lastly, you may be asked to assist with external or perform internal audits on a routine basis to identify any non-conforming areas and develop sustainable corrective actions.   

Essential Duties and Responsibilities:           

• Manage documents, SOPs, forms, checklists, etc. to ensure they are stored, reviewed, and revised properly to maintain control with all company, customer, GFSI and ISO requirements.
• Maintain, update, revise, and write SOPs for current processes as well as future processes that will be implemented.
• Review quality procedures and forms for effectiveness (Maintain Best Practices) and ensure revision control is properly executed.
• Promote quality achievement, performance improvement, and regulatory requirements throughout the organization.
• Effectively interact with Engineering, Customer Service, Sales, Production, and the Purchasing teams as required to maintain and improve document control and compliance requirements.
• Interface with regulatory agencies, committee members, and other organizational staff to formulate corrective actions.
• Establish procedures, documentation and oversee committees, as necessary, to ensure compliance with all internal and external (ISO, GFSI, Customer, etc.) quality requirements.
• Perform internal quality audits, identify non-conforming items, create and implement corrective actions.
• Assist with external audits through preparation, audit process, follow up, and corrective action submittal.
• Complete PPAP and/or first article inspections (FAI) and documentation as required.
• Monitor performance by gathering relevant data and producing statistical reports. (KPI’s, Internal and external issues, etc.)
• Collaborate with production management to address performance failures and develop appropriate corrective actions based on customer complaints and scorecards.
• Act as primary practitioner for SQF, ISO 9001, ISO 16949, ISO 14001 or any other applicable accreditations (if applicable).
• Promote and support safety initiatives.
• Additional duties as required.

Qualifications

Requirements:

Education and Experience:

• High School diploma or at least three (3) years of experience within the printing or packaging industry or related quality experience in any manufacturing environment.
• Previous Document Control experience preferred; previous experience with compliance and audits will be beneficial

• Knowledge of relevant safety laws and regulations and other quality assurance processes/procedures preferred but not required.
• Knowledge of lean manufacturing preferred.
• HACCP, SQF Practitioner, ISO, or appropriate GFSI Certifications for accredited facilities only.

Job Knowledge, Skills, and Abilities:

• Exceptional oral, written, and interpersonal communication skills.
• Experience and understanding of quality related documentation.
• Able to analyze data, draw conclusions, and provide recommendations for continuous improvement.
• High level of detail-orientation.
• Able to prioritize different tasks.
• Proactive mindset with proven problem-solving abilities.
• Proven ability to build consensus and lead change.
• Proficient in Microsoft Office.
• Knowledge of manufacturing/production environment operations.

Supervisory Responsibilities:

• None.

Training Requirements:

• Willing to attend required training courses or sessions related to the job as assigned.

Physical Demands:

• Lifting, sitting, standing, crouching, required. Occasional lifting up to 25 lbs.
• Pass a pre-employment drug test and subject to random drug screening.

Work Environment:

• Regular exposure to dust and noise in the production environment.
• Warehouse environment temperatures may be influenced by outside temperatures.

Personal Protective Equipment:

• Safety glasses are recommended in the production area.
• Safety shoes are recommended in the production area.

Travel requirements:

• This position will require occasional travel, up to 25% annually. 

Employees must be able to perform the essential functions of their position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, provided this does not create an undue hardship for the company. Fortis Solutions Group retains the right to change or assign other duties to this position, as needed.

Fortis Solutions Group is committed to a diverse and inclusive workplace. We are an equal opportunity employer and therefore, do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.