SVP, Account Services

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Under the direction of the President and CEO, the Senior Vice President (SVP), Account Services, helps to lead the strategic direction of Synchrony Healthcare Communications, Inc. This individual is responsible for developing and executing strategies to grow corporate revenue to meet and exceed corporate objectives, including client identification, development, satisfaction, and retention. The SVP leads and personally participates in business development opportunities and initiatives required to increase revenue to meet and surpass company goals, including managing the development and implementation of a new proactive business development plan.

The SVP has direct responsibility for the Account Services department. The Account Services team is responsible for client identification, development, satisfaction, and retention; the SVP leads this team in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients. In addition, the Account Services team is responsible for leading client teams and internal cross-functional core teams in proactive strategic and tactical planning and execution, as well as the design, development, and execution of innovative pharmaceutical communications, programs and initiatives. The SVP is required to personally understand client challenges and lead internal and external teams to conceptualize, design, and deliver novel solutions to client needs in a manner that is consistent with the values and reputation of Synchrony.

The SVP also has primary responsibility for assigned departmental personnel, including employee recruitment, mentorship, and retention. Accountabilities include developing, maintaining, and meeting or surpassing forecasts; client development, relationships, and satisfaction; team leadership; new business development; and the overall strategy, development, and execution of assigned departments.

Job Duties

Leadership Management

• Support the CEO in ensuring that Synchrony Healthcare Communications (SHC) is meeting individual company goals and objectives and adhering to corporate values
• Manage all personnel and activities in the Account Services (SHC)
• Lead and oversee all internal and external client-related financial management and reporting
• Manage the profit & loss (P&L) activity and reporting for all client-related activities
• Monitor and manage all client-related activities to ensure timely delivery of products and services to clients
• Ensure internal team compliance with client contracts, timelines, and budgets
• Lead and support key internal committees pertaining to Account Services, business development, and client teams
• Monitor staffing plans and make recommendations designed to ensure appropriate resources and support to meet the needs of our clients and our commitments
• Execute departmental personnel performance evaluation process, development plans, and business plans; hold frequent mentoring discussions and address areas requiring improvement
• Establish and lead cross-functional teams in support of client needs for all clients
• Lead and support client strategic and tactical planning activities

Business Development

• Ensure that existing new business revenue goals are achieved
• Manage development and implementation of new business opportunities
• Lead teams and resources to create and submit/deliver RFIs/RFPs, proposals, and new business pitches/presentations
• Lead and assist with business development opportunities and initiatives required to increase revenue to meet and exceed company goals
• Manage development and presentation of high-quality deliverables
• Support the efforts to design and implement corporate branding, marketing strategies, and selling initiatives
• Provide Synchrony Group cross-selling, new business development, and revenue growth for new and existing clients
• Manage development of client(s) scope of work/service and/or project agreements
• Oversee financial aspects of client relationship, including compliance to contract/agreements, statements of work, purchase orders, invoices, and receivables

Internal and External Relationships

• Lead internal teams in all client services activities in addition to developing and maintaining personal relationships with Synchrony clients
• Foster and develop collaboration among departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
• Represent the organization in an appropriate manner
• Be a positive force for enhancing team culture, consensus-building, and internal communications
• Facilitate communication among team members and clients necessary to maintain strong relationships and effective account and project management
• Resolve conflicts and celebrate successes; set clear team priorities; explain client/brand objectives and strategies; define success in terms of the whole team
• Keep CEO apprised of all key client concerns and opportunities; provide brand review meeting content
• Keep CEO apprised of all internal issues, concerns, and opportunities
• Attend client meetings and congresses, and communicate key learnings to the internal and client teams as appropriate
• Lead client presentations, selling and defending the agency's point of view
• Monitor industry and therapeutic area best practices and advances to ensure that Synchrony and its clients are at the cutting edge or leading the field

Key Competencies

• Effective leadership skills, with a strong focus on account/client services and client cross functional team leadership
• High level of integrity, confidentiality, and accountability
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
• Ability to manage outcomes to win-win resolution
• Ability to provide management direction and developmental support and mentorship to direct reports in preparation for future positions; provide challenging and stretching assignments; push tasks down to empower others; share ownership and visibility
• Ability to build and manage a best-in-class Account Services team
• Ability to identify key issues and creatively and strategically overcome challenges or obstacles
• Effective attention to detail and a high degree of accuracy
• Expert analytical thinking, planning, prioritization, and execution skills
• Strong scientific and clinical skills and experiences
• Demonstrated ability to manage key constituent relationships across multiple clients, programs, and activities
• Expert communicator both verbally and in writing
• Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics

Requirements

• Bachelor's degree required; MBA or advanced degree preferred
• Minimum of 15 years of experience of Account/Client Services support or pharmaceutical Marketing/Sales
• History of successful management of clients and associated internal teams
• Specific industry and/or therapeutic expertise
• Substantial experience leading at least 4 of the following activities: advertising and promotion, medical education activities, promotional medical-marketing communications, strategic communications planning, advisory boards, expert identification and engagement

Working Conditions

• Ability to travel as client needs require
• Ability to attend and conduct virtual or in-person presentations
• Significant communication with clients and internal teams, including many presentations
• Ability to commit to extra and/or nontraditional hours as client needs require

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.