Bilingual Registration Specialist

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Fluent in both Spanish and English., High school diploma or equivalent; higher education preferred., 1-2 years of experience in customer service, call centers, or student enrollment support., Proficiency with student information systems like Ed Cloud, PowerSchool, and CRM tools such as Salesforce..

Key responsibilities:

  • Make outbound and respond to inbound calls from students.
  • Guide students through the registration process and verify their data.
  • Collect and upload required documentation, ensuring accuracy.
  • Collaborate with teams to ensure a smooth student enrollment experience.

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Gabtech Global, LLC https://www.gabtechglobal.com/
51 - 200 Employees
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Job description

This is a remote position.




**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***


JOB TITLE: Registration Specialist

RATE: TBD

Work Type: Full-time, WFH/Remote

Working Hours:

  • Tuesday-Friday: 11 AM - 7 PM AZ Time

  • Saturday: 9 AM -5 PM AZ Time

Start Date: TBD
IMPORTANT NOTE: Screen monitoring applications will be installed on your computer.

JOB OVERVIEW:


The Registration Specialist plays a critical role in supporting student enrollment by acting as the first point of contact for new and returning students. This position focuses on guiding students through the registration process, verifying application data, collecting required documentation, and ensuring that all steps are completed accurately within Ed Cloud and PowerSchool systems. High-quality communication and follow-through are essential, as the Registration Specialist is responsible for maintaining high call volumes and providing an excellent first impression of our program.


JOB ROLE & RESPONSIBILITIES: 

  • Make outbound calls and respond to inbound inquiries from prospective and returning students.

  • Conduct discovery calls to determine program eligibility and student readiness. 

  • Complete student registrations over the phone using standardized scripts and compliance procedures. 

  • Enter and verify student data across multiple systems including Ed Cloud, Salesforce, and PowerSchool. 

  • Collect and upload required documents (e.g., proof of residency, identification, transcripts, immunization records). 

  • Perform data accuracy checks and resolve discrepancies during the registration and verification process. 

  • Track daily activity, call volume, and registration metrics as part of team performance expectations. 

  • Maintain detailed and accurate communication logs within student profiles. 

  • Collaborate with Enrollment and Mentorship teams to ensure a seamless student experience. 

  • Participate in ongoing training and stay updated on changes in policy, systems, and compliance. 

  • Follow up with students who have incomplete applications or missing documentation to ensure completion. 


JOB REQUIREMENTS:

  • Fluent in Spanish and English

  • High school diploma or equivalent required; associate degree or higher preferred. 

  • 1-2 years experience in customer service, call center, or student enrollment support preferred. 

  • Experience working in Ed Cloud and PowerSchool highly preferred.

  • Proficiency in CRM or student information systems such as Salesforce is a plus. 

  • Strong communication skills (both verbal and written) and a professional phone presence. 

  • Ability to manage high call volumes and multitask across platforms efficiently. 

  • Detail-oriented with excellent organizational and time-management skills. 

  • Compassionate, student-focused, and motivated to help others succeed.

  • Complete a minimum of 45 calls per day. 

  • Maintain accurate and timely data entry. 

  • Achieve weekly targets for completed registrations and follow-up activities. 

  • Adhere to internal protocols for document collection, data entry, and student verification



Required profile

Experience

Spoken language(s):
SpanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Multitasking
  • Organizational Skills
  • Communication
  • Compassion
  • Time Management
  • Self-Motivation

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