Offer summary

Qualifications:

Experience supporting Windows OS, MacOS, and Apple iOS., Strong knowledge of Microsoft 365, Azure Active Directory, and related tools., Ability to support hardware inventory management and basic networking skills., Preferred degree in a business-related field and problem-solving skills..

Key responsibilities:

Manage IT hardware inventory and coordinate replenishments.

Assist with onboarding, offboarding, and hardware lifecycle management.

Provide Tier-1 technical support and cross-departmental IT assistance.

Maintain accurate records of hardware and shipments across multiple locations.

Job description

Overview:

SageSure is seeking a reliable, detail-oriented IT Operations professional to assist the department leadership with deploying and supporting the hardware and software operations of the Corporate IT team. This role is critical to bolstering the company’s growing remote and local employee populations.

What you’d be doing:

Effectively manage the inventory/stock of all IT hardware and accessories around the country, specifically in the company’s Tallahassee hardware hub

Coordinate with the purchasing team to communicate needs for replenishment and replacement of all items

Assist with pre-hire and post-termination communications with all employees, contractors and temporary staff members

Maintain inventory records for all received and sent hardware and accessories, filling out and maintaining auditable forms and organizing them

Assist the Office Operations team with all access control needs (issuing and maintaining all access/entry system records)

Work with other colleagues on the team to maintain detailed, accurate and auditable records for all critical pieces of hardware in company’s ITAM

Assist with weekly reports on national inventory, onboarding updates and the tracking of returned equipment

Train and develop competency with handling the hardware lifecycle of our IT assets (decommissioning, building, deploying, shipping)

Manage and track outgoing and incoming shipments out of the facility

Assist with the setup and breakdown of in-facility workstations and IT equipment

Be remote-hands as needed with Tier-1 technical support for internal customers

Train and be available for cross-departmental IT support in applications, networking and desktop support

We’re looking for someone who has:

Experience supporting Windows OS, MacOS & Apple iOS

Strong knowledge and skills supporting Intune, Microsoft 365, Exchange, SharePoint, Teams, Azure Active Directory

Experience with Atlassian (Jira, Confluence, Service Desk)

Ability to solve problems quickly and automate processes

Basic networking skills

Outstanding customer service skills

Ability to continuously prioritize, multitask efficiently and work independently

Highly preferred candidates also have:

Preference for associate or bachelor’s degree in a business field

Highly skilled in executing national policies and procedures at a local level

Highly creative and adaptive, problem-solving skills

Interest in project coordination & management

Strong Excel, Word and PowerPoint skills

About SageSure:

Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.

SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.

SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

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