Senior Revenue Manager

Senior Revenue Manager, Revenue Management Systems

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Senior Revenue Manager, Revenue Management Systems in the Revenue Management Dept, Pricing Strategy & Revenue Analytics Team. The Pricing Strategy & Revenue Analytics team supports franchisees with our revenue management systems which function is to support hotels in growing revenue. As a key member of our Pricing & Revenue Analytics team you will be part of the primary systems and revenue support for  hotels with questions and training for our revenue management system, including comprehensive review and analysis of the Revenue Management Systems configuration and Total Revenue Strategy at the individual hotel level, across all brand segments, as well as delivering Training Presentations and individualized support for internal and external stakeholders. Additionally, this role will develop effective working relationships with owners, operators, and management company representatives to influence the adoption of strategic direction and Revenue Management System optimization.

Are you curious by nature and have demonstrated success in applying high-level critical thinking skills to understand and solve complex problems to support development of comprehensive strategic revenue plan to drive top-line revenues? We invite you to apply today for our Senior Revenue Manager role today and #MakeItYourChoice.

Your Responsibilities

• Provide consultative services and assistance to hotel owners and managers, designing and implementing revenue management, distribution and RMS strategies.
• Prepare analysis and support execution of Revenue Strategy for identified hotels, leveraging all available reporting such as segmentation, historical and on the books, market shopping, market demand and industry reporting.
• Lead ad-hoc Revenue Strategy Meetings with hotel teams to review performance, selling strategies, and market trends for identified hotels requiring guidance, providing actionable recommendations to optimize hotel performance through effective use and adoption of Choice Revenue Management Systems.
• Ensure all Revenue Management data and files are organized and consistently kept up to date to maintain accuracy and efficiency, and provide an accessible resource of performance review, analysis, and recap records.
• Audit system configurations including but not limited to Seasons, Floors & Ceilings, Special Events, Priced Room Class, Exceptions, Offsets, Rate Rounding Rules, Rooms and Rate type setup, etc.
• Audit user inputs and overrides.
• Work closely with IT support to identify and resolve system challenges and ensure action of hotel user requests.
• Serve as point of escalation for Revenue Analysts with internal configuration & support tickets. Provide support, training, and mentorship to Revenue Analysts.
• Represent the Choice RMS Team at brand convention and various hotel owners and manager conferences and meetings as needed. Conduct Revenue Management training presentations and provide an overview of the program for enrollment. Provide support with franchisee and stakeholder training webinars for Revenue Management Systems to support ongoing training and system enhancement releases.

Your Experience, Skills & Competencies

• Bachelor's or Master’s degree or an equivalent combination of education and work-related experience.
• Revenue Management Certification (CHRM or CRME) is required of all Choice Revenue Manager team members. Candidates who are not already certified will need to become certified within the first year of employment.
• Minimum 2 years’ hotel experience as a Revenue Manager, or Business or Consulting experience focused on revenue analytics.
• Comprehensive knowledge of pricing and Revenue Management systems, Revenue Management principles and philosophies, and industry standard metrics and practices.
• Experience with franchising businesses and/or hotel Management Company across multiple brands is a strong plus.
• Knowledge of Choice Internet sites, Property Management Systems and Revenue Management Systems, Choice distribution platforms and strategies, GDS systems is a plus.
• Proficient in the use of all Microsoft Office applications with a high degree of demonstrated proficiency in Excel.
• Demonstrates key competencies to include Situational Adaptability, Drives Results and Communicates Effectively.
• Strong analytical skills, including the ability to evaluate data, extract actionable insights, and convert to strategic revenue opportunities.
• Ability to apply statistical and data analysis to business problems, and use it as the basis for making recommendations.
• System Expert in managing and understanding Revenue Management Systems.
• Ability to pro-actively design and implement revenue strategy adjustments.
• Experience collaborating and building strategic relationships via virtual meeting platforms – Zoom, WebEx, etc.
• Demonstrated success in establishing strategic partnerships with 3rd party management companies, internal, and external stakeholders.
• Proven skill in leveraging negotiation, influence, and change management.
• Prior experience as an engaged team member in a high-performance culture.
• Excellent verbal, written, and listening communication skills.
• Experience with Tableau, Business Objects, or similar data mining tools.
• Ability to influence decision-makers through the presentation of analysis.
• Ability to make measurable progress on multiple high priorities while also handling the day-to-day operations.
• Ability to work both independently and collaboratively.
• Ability to mentor and train new hires in all aspects of Choice and revenue management systems.
• Ability to travel up to 10% of the time

Your Team

This is an individual contributor role that will report to the Manager, Revenue Management Systems. You will have 8 peer teammates and collaborate with cross-functional departments on a regular basis.

Your Work Location

As our Senior Revenue Manager, Revenue Management Systems, you will be a remote-based associate, working from your home office. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN.

Salary Range

The salary range for this position is $85,000 to $100,000 annually.

*** PLEASE NOTE: This role is not eligible for sponsorship *** 

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver