CCS DevOps - Engineer II

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"The DevOps Engineer is an overlay of software development and systems engineering. Your responsibility is a full-stack support role, managing complex distributed enterprise SaaS and PaaS offerings. The role emphasizes uptime, scalability and a focus on rapid development and deployment through a CI/CD pipeline. Support extends beyond incident management, applying methodologies used in development to identify and resolve problems in the environment, architecture and code. Curiosity and problem solving are the cornerstone of a successful DevOps.” – Director, DevOps Engineering

What You’ll Contribute

• As a generalist with a strong software engineering background, you will support the full stack of Public Cloud, SaaS and PaaS Enterprise Products.
• Execute software delivery release cycles for client solutions between lower and production environments.
• Improve efficiency in time-to-value solutions supporting DevOps activities through innovative development of tools, systems and processes.
• Leverage your software engineering background to support escalations of incidents. Triage, debug and resolve incidents.
• Manage complex Infrastructure as Code (IaC) environments

What We’re Seeking

• Develop and maintain CI/CD pipelines using tools such as Jenkins and Drone to enable rapid, reliable, and repeatable deployments. 

• Build automation frameworks and internal developer tools using Python, Java (Spring Framework), and scripting (e.g., Bash) to streamline application lifecycle tasks. 

• Design and support containerized applications and workflows using Docker and orchestrate secure, efficient build and artifact processes integrated with JFrog Artifactory. 

• Collaborate closely with SRE & Development teams to integrate automated quality gates, testing, and deployment workflows into daily dev cycles. 

• Participate in the design and implementation of Infrastructure as Code (IaC) using CloudFormation, Terraform or Ansible, focusing on automation consistency and maintainability.

• Proven experience developing automation tools and platform integrations on cloud environments, particularly AWS (e.g., EC2, ECS, S3, RDS, Lambda, CloudFormation, CloudWatch, DynamoDB).

• Solid working knowledge of both relational and NoSQL database systems, including SQL Server and Amazon DynamoDB. 

• Strong understanding of networking fundamentals, protocols (TCP/IP, DNS, HTTP/S), firewalls, and hands-on experience with load balancers and security appliances. 

• Working knowledge of version control systems, preferably Git, with experience using Bitbucket or GitHub. 

• Familiarity with Service Management tools such as ServiceNow and understanding of ITIL best practices. 

• Experience with containerization and orchestration technologies such as Docker and and deploying microservices using ECS, Kubernetes is a strong plus.

• Experienced working in Agile/Scrum environments, actively participating in sprint planning, reviews, and retrospectives, with a strong emphasis on maintaining clear and structured technical documentation in Confluence.

• Comfortable working in a fast-paced, agile environment with cross-functional teams.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy