Offer summary

Qualifications:

Bachelor’s Degree in a related field., At least 2 years of experience in SaaS implementations or technical support., Technical expertise with identity provider systems like CAS, SAML, LDAP, OAuth., Experience with SQL, APIs, and some programming knowledge..

Key responsibilities:

Work with customers and internal teams to determine technical requirements.

Assess and propose technical solutions based on customer needs.

Provide technical support and best practices to customers and team.

Maintain documentation and build custom tools to improve workflows.

Job description

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:

Technical Consultants are responsible for providing expert consultation about and technical configuration of our products; this role will support Catalog, MasteryConnect, Analytics, and Academic Benchmark products for new and existing customers. The ideal candidate for this position enjoys flexing their problem-solving skills, working with data pipelines, and writing basic code/scripting. This role requires adaptability, innovative thinking, and an affinity for technical concepts. To support some of these products, you’ll become a trusted day-to-day point of contact while other products are managed behind the scenes.

What you'll be doing:

Work with internal resources and end users to determine technical requirements for authentication, SIS integration, etc.

Assess, evaluate, and propose technical solutions according to customer needs and constraints

Provide technical consultation and assistance for internal resources and customers including best practices and opportunities for efficiency improvement

Pilot and test new middleware software designed to assist in transferring data between customer data source software and Canvas

Maintain solution ownership from planning to delivery

Ensure proper documentation is complete, current, and stored appropriately from task start to finish

Focus on clear and concise communication, both oral and written, to ensure proper expectations are set and comprehension of complex and technical topics is established

Build and maintain custom tools to increase workflow and productivity for the team

Minimize Instructure’s exposure and risk as it applies to technical integrations and configurations

What you will need to know/have:

Bachelor’s Degree in related field

2+ years experience in SaaS-based implementations or technical support

Technical expertise with multiple identity provider authentication systems - CAS, SAML, LDAP, OAuth

Experience with SQL and Relational Data Models

Experience and familiarity in working with APIs

Outstanding written and oral communication skills

Strong interpersonal skills and customer focus

Ability to learn, understand, and apply new technologies

Some experience with a programming language strongly preferred

Ability to elicit cooperation from a wide variety of sources, including end users, upper management, and other departments

Can conform to shifting priorities and timelines through analytical and problem-solving capabilities

Experience working in higher education or K12 experience preferred

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:

Competitive compensation, including equity for director-level roles and above, and broad-based ownership participation through our BBOP program for eligible employees

Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles

Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge

Comprehensive wellness programs and mental health support

Annual learning and development stipends to support your growth

The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations

Motivosity employee recognition program

A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

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