Offer summary

Qualifications:

Bachelor’s degree in instructional design, education, or related field., At least 5 years of experience in instructional design or training development., Bilingual proficiency in English and Spanish with excellent communication skills., Strong expertise in instructional design and graphic design software..

Key responsibilities:

Design and develop comprehensive training programs for customer service teams.

Conduct live training sessions and webinars in English and Spanish.

Collaborate with department heads to identify training needs and ensure alignment with business goals.

Evaluate training effectiveness and continuously improve content based on feedback.

Job description

CSC Generation Enterprise (CSC) is an AI-enabled multi-brand platform that acquires and transforms retailers into profitable, digital-first, consumer-centric businesses. CSC's retail platform is purpose built around its core M&A strategy and drives alpha by encoding revenue growth, unit margin management, and other expert-level retail practices into automation and AI. CSC owns and operates more than 10 retail, eCommerce, and wholesale brands, including Sur La Table, Backcountry, and One Kings Lane.

The Instructional Designer Sr. will lead the design, development, and delivery of comprehensive training programs aimed at enhancing the skills and performance of customer service teams. This role involves creating engaging, bilingual (English/Spanish) learning content, conducting webinars, and facilitating live training sessions. The Sr. Designer will work closely with department heads and subject matter experts to ensure that training materials align with company goals and promote continuous learning across the organization. Strong instructional design and project management skills are essential for this position.

Key Responsibilities

· Lead the design and development of advanced training programs, including e-learning courses, instructor-led sessions, job aids, and interactive content for customer service teams.

· Conduct live training sessions and webinars, delivering impactful training to bilingual teams (English/Spanish).

· Collaborate with department heads, managers, and subject matter experts to identify training needs and ensure alignment with business goals.

· Utilize instructional design tools (e.g., Articulate 360, Adobe Captivate) and graphic design software to create visually engaging and interactive learning materials.

· Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and continuously improve the content based on data-driven insights.

· Develop customized training solutions for specific teams or functions within the call center to meet performance targets.

· Mentor and provide guidance to junior instructional designers, ensuring the delivery of high-quality training content across the team.

· Stay updated on industry trends, new technologies, and best practices in instructional design to enhance training programs.

· Manage multiple projects and deadlines, ensuring timely delivery of training initiatives.

· Maintain accurate records of all training activities, materials, and employee progress, ensuring compliance with company standards.

Qualifications

· Bachelor’s degree in instructional design, education, communications, or a related field (Master’s degree preferred).

· 5+ years of experience in instructional design or training development, with a focus on e-learning and live training delivery in a bilingual environment.

· Bilingual proficiency in English and Spanish, with excellent communication skills in both languages.

· Strong expertise in instructional design software (e.g., Articulate, Captivate) and graphic design tools (e.g., Adobe Creative Suite).

· Proven experience designing and facilitating complex training programs for large teams, preferably in a call center or customer service environment.

· Strong project management skills with the ability to lead and execute multiple training projects simultaneously.

· Deep understanding of adult learning principles, instructional design models, and performance-based training approaches.

Desired Skills

· Experience leading training initiatives in a customer service or call center environment.

· Strong analytical and problem-solving skills, with the ability to adapt training based on performance metrics.

· Experience mentoring or managing junior instructional designers.

· Ability to work collaboratively with cross-functional teams to achieve training and business objectives.

What do we offer:

· Full time $35,000 MXN monthly gross salary.

· Law benefits from day one.

· Home office.

· Full equipment provided.

· 10-hour shift

· 1 hour Lunch - 2 breaks of 15 minutes each.

· Two days off (Sat-Sun).

· Total Pass.

· Above the law benefits after 90 days (Food vouchers, Minor and Major Medical Insurance, Telemedicine).

· Only for CDMX and Edo. de Mex.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.

Required profile