Operations Manager -B2B

#About Ironhack

Our mission is to be the world's most results-driven institution at scale! We are a global tech talent marketplace, where we offer tech bootcamps and collaborate with companies to significantly impact the lives of our students. We empower students to create a new career path in the tech sector, achieve that promotion they desire, or start their own company.

#Why Join Ironhack

Our culture is characterized by collaboration; this is how we do things. We like to face challenges with a smile! We work with horizontal hierarchies and open communication. Join Ironhack and we guarantee you a bootcamp-paced learning experience in a high-growth environment, where together we can change the future of education.

#About the Role

We are looking for a proactive, systems-minded Operations Manager to support the Enterprise team in scaling internal operations and ensuring seamless project execution. This role focuses on process optimization, automation, documentation, and data integrity. You’ll play a key role in supporting the delivery team, especially during the launch of new or custom initiatives.

#Main Responsibilities

• Process Design & Implementation

  • Create, document, and optimize operational workflows for new and existing projects.

  • Design scalable solutions that enable the delivery team to execute efficiently and consistently.

• Automation & Tooling

  • Build and maintain internal automations using tools like Zapier, Google Workspace, and other no-code/low-code platforms.

  • Identify and implement automation opportunities to reduce manual effort across repetitive tasks.

• Knowledge Management & Documentation

  • Develop and maintain clear, up-to-date documentation for operational processes, tools, and workflows.

  • Promote a culture of documentation within the team to ensure alignment, reduce silos, and support onboarding.

• Project Management

  • Lead or support internal projects aligned with the B2B/B2G roadmap, such as pilots or new delivery models.

  • Use lightweight project management practices to track milestones, dependencies, and blockers.

• Project & Delivery Team Support

  • Act as the operational bridge for the delivery team, helping translate team needs into structured workflows.

  • Support the execution of new project types by developing operational models and frameworks that can be scaled.

• Data Management & Reporting

  • Maintain well-structured, accurate data sets in different tools available for the team.

  • Support internal tracking and reporting of KPIs, metrics, and operational health.

  • Ensure reliable, clean hand-offs between systems, people, and phases in the delivery lifecycle

#Profile Requirements

Experience & Skills

• Background in operations, project coordination, or process management, ideally in a B2B or B2G environment.

• Proficiency with the Google Suite (especially Google Sheets, Docs, Slides, and Drive).

• Experience using Zapier or similar automation platforms (e.g., Make, n8n).

• Familiarity with project management practices, even if applied informally or internally.

• Experience creating and maintaining clear documentation and contributing to knowledge management systems.
  

Tools & Tech Savvy

• Comfortable using platforms like Notion, ClickUp, Trello, or other operations or productivity tools.

• Bonus if you have experience connecting tools or managing integrations across systems.
  

Mindset & Ways of Working

• Organized and detail-oriented, with strong prioritization and multitasking skills.

• Self-starter who thrives in ambiguous situations and can build structure where there is none.

• Analytical problem-solver who enjoys identifying inefficiencies and creating smart, scalable solutions.

• Action-oriented with a strong sense of ownership — you don’t wait to be told what to do
  

Culture & Mission Fit

• Passion for education and technology — you’re energized by innovation and purpose-driven work.

• Thrive in a fast-moving, startup-like environment, where flexibility and initiative are key.

• Fluent in English and Spanish, allowing you to collaborate across diverse internal teams.
  

#What We Offer

The opportunity to make a difference in the lives of our students and be part of a team committed to educational excellence.

• Remote policy.
• 22 working days of vacation per year.
• Flexi Fridays: 6-hour workday on Fridays.
• Free enrollment in our part-time courses: learn to code, design, or analyze data.
• A mentor during the first three months of integration.