Sales Training Specialist (USA Healthcare) - EST hours (Remote)

Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Prior healthcare sales experience is essential., Experience in training, coaching, or leading sales teams., Strong communication skills with a confident style., Basic computer literacy and familiarity with CRM systems..

Key responsibilities:

  • Design and improve sales training programs for inbound reps.
  • Coach agents to convert calls into patient admissions empathetically.
  • Provide performance feedback and conduct call coaching.
  • Create training materials and collaborate with management on sales techniques.

iSTA Solutions logo
iSTA Solutions Large https://istasolutions.com/
1001 - 5000 Employees
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Job description

ISTA Personnel Solutions South Africa – we are a global BPO company partnering with a USA-based client in the private-pay addiction treatment space. We are seeking a Sales Training Specialist with healthcare sales experience to develop and lead a training and quality assurance program for an onshore team of inbound sales representatives.

This role requires prior sales experience in the healthcare sector, and a strong ability to coach and train reps to convert leads with empathy, professionalism, and subtle persuasion — no hard selling.

PLEASE NOTE:

  • Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to midnight South African time, however these hours are subject to change depending on daylight savings).
  • Work Environment: This is a remote role for South African Citizens only.
  • Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:
  • Design, implement, and continuously improve a custom sales training program for inbound sales reps.
  • Coach agents to convert inbound calls into patient admissions without sounding scripted or overly sales driven.
  • Provide regular performance feedback, QA monitoring, and call coaching.
  • Work closely with management to align sales techniques with clinical sensitivity and patient trust.
  • Create documentation, scripts, and learning materials as needed.
  • Use MS Office (Outlook, Word, PowerPoint) for tracking, feedback, and training support.

Requirements

Must-Have Experience:

  • Proven sales experience in the healthcare industry, ideally in high-stakes, private-pay environments.
  • Solid background in training, coaching, or leading sales teams.

Soft Skills:

  • Clear, confident communication style.
  • Ability to coach adults, hold attention, and build trust.
  • Emotionally intelligent and tactful in sensitive care settings.

Technical Skills:

  • Basic computer literacy (MS Office, Outlook).
  • Comfortable navigating CRM or call systems.

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Quality Assurance
  • Coaching
  • Training And Development
  • Coaching
  • Professionalism
  • Communication
  • Empathy
  • Relationship Building
  • Emotional Intelligence

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