Offer summary

Qualifications:

High school education or equivalent., Fluency in German and English, both written and verbal., Good communication and customer service skills., Interest in technology and willingness to learn..

Key responsibilities:

Assist customers with account setup and app navigation.

Resolve login issues and uninstall/reinstall mobile app.

Provide real-time support via inbound calls.

Maintain a professional and friendly customer service approach.

Job description

Job Title:

Customer Support Representative with German and English for EV Charging Company

Job Description

We are at the forefront of the electric revolution, operating the world’s largest and most open electric vehicle charging network. Our cutting-edge technology and passionate team drive the transformation to a sustainable future. Join us and be a part of something big!

As a Customer Support Representative, you'll be the voice of an innovative company. You'll handle inbound calls, providing real-time assistance and solutions to our valued customers. Your role involves:

Assisting customers with account setup and application navigation
Resolving username/password issues
Uninstalling/reinstalling our mobile app
Delivering top-notch support with a professional and friendly approach

What we are looking for:

Fluency in German and English, both written and verbal
Excellent communication and customer handling skills
Work experience in a customer service center is an advantage
Solid computer skills (MS Office, use of internet, e-mail and web-based applications)
Interest in technology and desire to learn new skills.
Problem-solving and analytical skills
Team player with a great attitude
High school education

What do you get from us?

Virtual training and Work from Home option
Competitive salary
Working hours from Monday to Sunday (flexible shifts from 9:00 am to 9:00 pm)
Professional Development and Career Navigation programs to map out the steps in your desired development
Health and Wellbeing initiatives
Full Relocation support (including flights, accommodation and advance payment)
Additional benefits such as Health and Life Insurance, Sport cards, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this or another role? Refer a friend and earn an exciting reward when they join our team! https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0a

Location:

BGR Work-at-Home

Language Requirements:

German

Time Type:

Full time

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