Offer summary

Qualifications:

Excellent proficiency in English and German (C1 level) in both spoken and written forms., Previous experience in customer support roles., Background in banking, legal, or financial services sectors., Solid understanding of GDPR and data privacy standards..

Key responsibilities:

Provide customer support via email and manage tickets using Zendesk and Jira.

Process account seizures and handle legal and account-related inquiries.

Collaborate with internal teams to resolve issues efficiently.

Maintain detailed and structured documentation of customer cases.

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

Provide exceptional customer support via emails
Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner
Provide information on loan terms, account details, and legal matters
Manage tickets and workflows using Zendesk and Jira
Maintain clear and structured case documentation
Collaborate with internal teams to ensure efficient issue resolution
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

Excellent English and German skills (C1 for both spoken and written)
Experience in customer support
Background in banking, legal, or financial services
Solid understanding of GDPR and data privacy standards
Proficiency in using Zendesk and Jira
Analytical and research skills
Strong attention to detail and reliability when handling sensitive or legal information
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

Experience with Confluence
Background working in regulated environments

Benefits and Perks:

Fixed schedule: 9 AM – 6 PM CET
Opportunity to work fully remote
Inclusive international environment
Compensation in USD
Good bonuses for referring friends
Paid intensive training and probation
Work-life balance
Responsive management interested in your growth and long-lasting cooperation
Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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