Offer summary

Qualifications:

6+ years of experience leading Agile teams and managing Scrum ceremonies., Strong understanding of Agile and Waterfall methodologies, with experience in hybrid delivery models., In-depth knowledge of Product Management and the product lifecycle, especially within Card Operations or financial services., Bachelor’s degree in Business, Computer Science, Information Systems, or related field, or equivalent practical experience..

Key responsibilities:

Lead and facilitate daily Scrum ceremonies for multiple project teams.

Manage delivery workstreams, ensuring consistent velocity and cross-team coordination.

Collaborate with Product Managers and stakeholders to define and prioritize backlogs.

Report on team performance and delivery status using data-driven insights.

Job description

We are seeking a seasoned Senior Scrum Master to support our Card Operations team within the Cards & Payments Technology group. This role will guide multiple Agile teams, drive delivery across concurrent initiatives, and partner closely with product, business, and technology stakeholders to deliver impactful solutions in a highly regulated environment. This position requires an expert in Scrum with the flexibility to operate in hybrid Agile/Waterfall environments aligned with SDLC governance.

Responsibilities

Lead and facilitate daily Scrum ceremonies (daily stand-ups, sprint planning, backlog refinement, demos, and retrospectives) for multiple project teams (8–12 team members).
Manage simultaneous delivery workstreams, ensuring consistent delivery velocity, effective resource planning, and cross-team coordination.
Operate effectively in a hybrid Agile/Waterfall environment, aligning project execution with enterprise-level SDLC policies and documentation standards.
Collaborate with Product Managers and business stakeholders—particularly within Card Operations—to define, refine, and prioritize product backlogs.
Translate high-level Epics and initiatives into detailed User Stories with clearly defined acceptance criteria and business value.
Drive ongoing backlog grooming, scope alignment, and effort estimation with a focus on quality delivery and customer impact.
Serve as a Jira subject matter expert—create and manage boards, build dashboards, configure workflows, track story points, and analyze sprint metrics.
Coach and mentor Agile teams to follow best practices, remove blockers, resolve conflicts, and continuously improve through retrospectives.
Build trusted relationships with technical leads, QA, release management, and business SMEs to ensure clarity, transparency, and alignment across the board.
Report on team performance and delivery status to leadership and stakeholders with data-driven insights and progress tracking.

Required Qualifications

6+ years of hands-on experience leading Agile teams and managing Scrum ceremonies across multiple concurrent projects.
Proven ability to run teams of 8–12 developers/engineers in a high-demand, fast-paced environment.
Strong understanding of Agile and Waterfall methodologies, with direct experience working in a hybrid delivery model.
In-depth knowledge of Product Management, product lifecycle, and the roles of key business partners, especially within Card Operations or financial services.
Expertise in backlog refinement, user story decomposition, effort estimation, and success criteria definition.
Advanced experience with Jira for Agile delivery—building boards, managing backlogs, setting up workflows, and sprint tracking.
Excellent communication, facilitation, and stakeholder engagement skills.
Bachelor’s degree in Business, Computer Science, Information Systems, or a related field (or equivalent practical experience).
Relevant Agile certifications (e.g., Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), or PMI-ACP).

Preferred Qualifications

Experience in the banking, payments, or card operations industry.
Familiarity with Scaled Agile (SAFe) or other enterprise Agile frameworks.
Exposure to Kanban for continuous delivery or production support teams.
Working knowledge of Confluence, Azure DevOps, or related project tools.
Background in Agile coaching or mentoring junior Scrum Masters.

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