Tech Operations Manager

THE ROLE

Austral’s Tech team is looking for a Tech Operations Manager to take full ownership of our internal IT operations, from managing global infrastructure and devices to enforcing cybersecurity practices and overseeing license usage across departments.

This is a high-impact role at the center of our company's technology ecosystem. You’ll not only ensure operational stability, but also act as a gatekeeper for our SaaS tools, tracking usage, identifying inefficiencies, and regularly reporting insights directly to the CTO.

You'll have support from a junior team member to help execute infrastructure and support tasks and will collaborate with external specialists for strategic software evaluations when needed.

WHY JOIN US

• Make a direct impact on the operational efficiency of a global, fast-moving company.
• Collaborate directly with the CTO and shape our internal technology landscape.
• Be a key voice in decisions on tooling, governance, and digital enablement.
• Work remotely in a multicultural, collaborative environment.

YOUR RESPONSIBILITIES

Operations & Infrastructure

• Manage company-wide hardware lifecycle (procurement, maintenance, replacements), including purchases, onboarding and offboarding of devices.
• Ensure devices and systems are secure, updated, and standardized across regions.
• Implement and oversee IT support processes, including triage and escalation.

Security & Compliance

• Apply and enforce cybersecurity and data privacy procedures.
• Support the CTO in responding to vendor/client security and privacy inquiries.
• Coordinate and apply regular software updates and patches.

Tool Governance & Usage Gatekeeping

• Maintain a centralized inventory of all SaaS tools used across the company.
• Track license usage, user access, and tool adoption across departments.
• Identify unused or underused tools and raise recommendations for change or consolidation.
• Identify opportunities to negotiate better terms in active contracts;
• Produce monthly reports and insights to the CTO on usage trends and optimization opportunities.
• Maintain standardized evaluation tools (Evaluation Guide and Evaluation Report) to guide and support other departments in proposing or comparing software platforms.
• Act as a neutral facilitator to ensure tools are benchmarked against business needs, budget, and security criteria — while involving external specialists where needed.

Internal Support & Knowledge Management

• Coordinate, research and solve internal tech issues and support tickets.
• Maintain an up-to-date internal knowledge base of tools and troubleshooting guides.

REQUIREMENTS

Core / Must Haves

• Strong experience with IT support, infrastructure, or operations (3+ years).
• Proven ability to manage licenses, endpoints, and software environments.
• High proficiency in Google Workspace.
• Comfortable with tracking tools and reporting usage patterns.
• Clear and effective communicator across technical and non-technical audiences.
• Strong organizational and time management skills.

Nice to Have

• Proven ability to manage other resources/team (freelancers, interns, etc)
• Familiarity with tools like Salesforce, Slack, Travefy, Conga, or similar SaaS platforms.
• Experience working with cybersecurity standards (e.g. GDPR, SOC 2).
• Experience with leading software evaluation processes.
• Background in distributed/global IT environments.

WHAT YOU GET

• Work with autonomy in a global, mission-driven company.
• Close mentorship and direct access to the CTO.
• Opportunity to shape the evolution of IT and platform governance.
• A clear growth path toward Infrastructure Leadership or Platform Management.