Job description

THE ROLE

Austral’s Tech team is looking for a Tech Operations Manager to take full ownership of our internal IT operations, from managing global infrastructure and devices to enforcing cybersecurity practices and overseeing license usage across departments.

This is a high-impact role at the center of our company's technology ecosystem. You’ll not only ensure operational stability, but also act as a gatekeeper for our SaaS tools, tracking usage, identifying inefficiencies, and regularly reporting insights directly to the CTO.

You'll have support from a junior team member to help execute infrastructure and support tasks and will collaborate with external specialists for strategic software evaluations when needed.

WHY JOIN US

Make a direct impact on the operational efficiency of a global, fast-moving company.
Collaborate directly with the CTO and shape our internal technology landscape.
Be a key voice in decisions on tooling, governance, and digital enablement.
Work in a hybrid setting. 2 days a week at our Santiago office.

YOUR RESPONSIBILITIES

Operations & Infrastructure

Manage company-wide hardware lifecycle (procurement, maintenance, replacements), including purchases, onboarding and offboarding of devices.
Ensure devices and systems are secure, updated, and standardized across regions.
Implement and oversee IT support processes, including triage and escalation.

Security & Compliance

Apply and enforce cybersecurity and data privacy procedures.
Support the CTO in responding to vendor/client security and privacy inquiries.
Coordinate and apply regular software updates and patches.

Tool Governance & Usage Gatekeeping

Maintain a centralized inventory of all SaaS tools used across the company.
Track license usage, user access, and tool adoption across departments.
Identify unused or underused tools and raise recommendations for change or consolidation.
Identify opportunities to negotiate better terms in active contracts;
Produce monthly reports and insights to the CTO on usage trends and optimization opportunities.
Maintain standardized evaluation tools (Evaluation Guide and Evaluation Report) to guide and support other departments in proposing or comparing software platforms.
Act as a neutral facilitator to ensure tools are benchmarked against business needs, budget, and security criteria — while involving external specialists where needed.

Internal Support & Knowledge Management

Coordinate, research and solve internal tech issues and support tickets.
Maintain an up-to-date internal knowledge base of tools and troubleshooting guides.

REQUIREMENTS

Core / Must Haves

Strong experience with IT support, infrastructure, or operations (3+ years).
Proven ability to manage licenses, endpoints, and software environments.
High proficiency in Google Workspace.
Comfortable with tracking tools and reporting usage patterns.
Clear and effective communicator across technical and non-technical audiences.
Strong organizational and time management skills.
Be able to work 2 days a week from our Santiago office.

Nice to Have

Proven ability to manage other resources/team (freelancers, interns, etc)
Familiarity with tools like Salesforce, Slack, Travefy, Conga, or similar SaaS platforms.
Experience working with cybersecurity standards (e.g. GDPR, SOC 2).
Experience with leading software evaluation processes.
Background in distributed/global IT environments.

WHAT YOU GET