Sucess Engineer

About Us
Antavo is a rapidly growing VC-backed scale-up that is disrupting the loyalty management market through its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform.

The Team
The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative sales people, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customers. Customers are at the heart of everything we do and we pride ourselves in always taking an innovative, customer-centric approach in creating the right experiences, products and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

The Role

As a Success Engineer, you’ll act as the technical backbone of our Customer Success organization. You’ll partner with Customer Success Managers, Support, Product, and Professional Services to deliver high-impact guidance and light technical services that help our customers get more value from the platform

Your work will span from answering strategic “How can we do …?” questions to executing lightweight technical engagements like configuration validation and small change management projects. You’ll also be a key voice between customers and our internal teams, ensuring customer needs are well-understood and translated into action

HI THERE, I’m Sara Arecco

Head of Customer Success here at Antavo

I’m looking forward to working with you!

Key responsibilities

• Serve as a technical advisor to both internal teams and customers
• Excellent English
• Continuously learn about new technologies and use cases
• Ability to memorise product specification details and think outside of the box
• Understanding of software development processes
• Work experience in a technical consultant or a tester position
• Experience in using task management tools (eg. Jira, Asana, etc)
  
• Provide hands-on support for scoped technical tasks, including:
  - Data exports and analysis
  - Configuration reviews and validation
  - New integration consultations
  - Minor change management projects
• Collaborate closely with:
  - Customer Success Managers to uncover customer needs and deliver solutions
  - Support to triage technical issues and ensure continuity
  - Professional Services to align on best practices and delivery standards
  - Product team to follow up on feature requests and surface customer insights
  - Academy or Enablement teams to devlop customer facing resources

What You'll Bring

• 2–5 years of experience in a technical, customer-facing role such as Solutions Engineer, Technical Consultant, Product Specialist
• Ability to break down technical topics for a non-technical audience
• Experience with platform configuration, APIs, integrations, and data analysis
• Strong collaboration and communication skills across diverse teams
• Customer-first mindset with the ability to manage priorities and deliver value quickly

Nice to have

• Work experience at a SAAS company and/or in a customer service role
• Familiarity with e-commerce (Magento, Shopify) and marketing CRM/automation platforms (Salesforce, Oracle, Emarsys)
• Deep knowledge in web technologies (RESTful web services, Javascript frameworks, APIs, SDKs) and databases (both SQL and noSQL)
• Experience in working in an international environment

Why Join Us?

You’ll join a collaborative, customer-obsessed team where your technical insights directly shape how our customers experience and scale with our product. This is a unique opportunity to blend hands-on impact with cross-functional influence

Why our team loves working at Antavo

• “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”
• “Truly international vibe, with different nationalities working on one mutual goal."
• "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc.)"
• "People here like my bad jokes."

At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation.

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