Offer summary

Qualifications:

2 to 5 years of experience in client relations, customer success, or communications roles., Strong verbal and written communication skills., Ability to work independently in a remote environment and manage multiple projects., Experience with communication tools like Slack, email, CRM systems, and document management platforms..

Key responsibilities:

Serve as a primary contact for client communications via email and Slack.

Support client onboarding and facilitate smooth engagement starts.

Lead and participate in regular client meetings to discuss updates and concerns.

Coordinate between clients and internal teams to ensure timely resolution of requests.

Job description

This is a remote position.

A global B2B SaaS leader is seeking a skilled and strategic full-time Remote Client Communications Manager to strengthen client communications and support the success of international B2B technology clients. You will have 2 - 5 years of experience in client relations, customer success, or communications roles.The organisation delivers innovative sales solutions focused on revenue growth, market expansion, and sustainable performance.

This role suits a client communications professional with strong leadership skills, excellent interpersonal ability, and a passion for delivering service excellence in a fast-paced, global environment.

Responsibilities:

Serve as a key point of contact for client communications via email and Slack.
Acknowledge and respond to client queries promptly and professionally.
Support client onboarding processes, ensuring a smooth and positive start to engagements.
Schedule, participate in, and lead regular meetings with clients to discuss projects, updates, and any concerns.
Draft clear and concise recap emails after client meetings, summarizing key points, decisions, and action items.
Coordinate between clients and internal departments, directing client requests to appropriate teams and following up for timely resolution.
Distribute personalized weekly reports to clients, maintaining transparency and ongoing communication
Review and analyze weekly reports for your region to identify trends, challenges, and opportunities.
Share insights and feedback internally to inform team discussions and strategic decisions.
Manage a dedicated Docsend space for clients, ensuring organised and easy access to reports and documents
Support the Client Relations team by helping set priorities, sharing guidance, and promoting excellent client service.
Assist in overseeing the Reports team, ensuring accurate and timely client reporting.
Contribute to developing processes and improvements to enhance communication efficiency and client experience.
Monitor team performance and provide feedback and coaching as needed.

Requirements

2 - 5 years of experience in client relations, customer success, or communications roles.
Background in managing client relationships and ensuring client satisfaction and retention.
Strong verbal and written communication skills.
Ability to work independently in a remote setting and handle multiple projects simultaneously.
Solid problem-solving and analytical abilities, with attention to detail.
Familiarity with communication tools (e.g., Slack, email), CRM systems, and document management platforms like Docsend.
Experience in B2B environments, particularly in technology or professional services, is a plus.