Customer Service Representative - Weekend Shift (ZR_24970_JOB)

Work set-up: 
Full Remote
Contract: 
Part time
Work from: 
Anywhere

Offer summary

Qualifications:

Prior experience in a call center, customer service, or healthcare communication preferred., Excellent phone communication skills and professionalism., Self-motivated and reliable, especially during evening and weekend hours., Comfortable using call center platforms and CRM systems..

Key responsibilities:

  • Answer inbound calls professionally and schedule appointments.
  • Conduct outbound calls to potential leads and follow up on inquiries.
  • Perform re-engagement calls to previous patients or inactive leads.
  • Maintain accurate records of interactions and support marketing strategies.

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BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
See all jobs

Job description

This is a remote position.

Saturday and Sunday:
9:00 AM - 7:00 PM Eastern time
With 2 30-minute paid breaks



Position Summary:
We are seeking a driven and personable Call Center Representative to join our evening and weekend team. In this role, you’ll be the front line of communication for our practice—answering inbound calls, engaging new leads, and reactivating past inquiries. You’ll play a critical role in helping potential and returning patients take the next step in their care journey.


Key Responsibilities:
● Professionally answer incoming calls, providing information and scheduling appointments.
● Conduct outbound calls to potential leads from marketing campaigns and website submissions.
● Follow up on missed leads and incomplete inquiries through recall calls.
● Execute “win-back” calls to re-engage former patients or previously inactive  leads.
● Accurately document all interactions and maintain up-to-date lead status in the CRM.
● Work closely with the marketing and operations team to support conversion strategies.
● Maintain a thorough understanding of our services and patient care philosophy.

Requirements
 
● Prior experience in a call center, customer service, or healthcare communication role preferred
● Clear, professional phone communication skills
● Self-motivated and reliable, especially during evening and weekend hours
● Comfortable using call center platforms and CRM systems
● Strong organizational and time management abilities
● Strong English speaking skills



Independent Contractor Perks
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_24970_JOB

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Call Center ExperienceTelephonyMicrosoft Dynamics CRM

Other Skills

  • Customer Service
  • Organizational Skills
  • Time Management
  • Reliability
  • Self-Motivation
  • Professionalism
Are you interested?

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