Offer summary

Qualifications:

Minimum 2 years experience as a Debt Collector or similar role., Excellent verbal and written communication skills., Proficiency in accounting software and Microsoft Office, especially Excel., Strong interpersonal skills with a focus on relationship-building and diplomacy..

Key responsibilities:

Contact clients to follow up on outstanding invoices via phone, email, and written communication.

Build and maintain positive relationships with clients while ensuring prompt resolution of overdue accounts.

Maintain accurate records of all collection activities in the accounting system.

Prepare regular reports on collection status and aging receivables.

Job description

This is a remote position.

We are seeking a proactive and personable Debtors Controller for a market leading corporation in the hospitality industry. The ideal candidate will play a vital role in managing outstanding debts across a diverse client portfolio. With a strong emphasis on professional communication, relationship management, and customer retention, this role is perfect for a confident individual who thrives in a fast-paced, people-centric environment.

This position is a remote position, approximately working 2 hrs per day (8 hours per week).

Key Responsibilities

Contact clients to follow up on outstanding invoices via phone, email, and written communication
Build and maintain positive relationships with clients while ensuring prompt and respectful resolution of overdue accounts
Maintain accurate records of all collection activity in the accounting system
Prepare regular reports on collection status and aging receivables
Escalate complex debt cases to legal or senior management when necessary

Requirements and Skills

Proven experience as a Debt Collector or similar role (minimum 2 years preferred)
Excellent verbal and written communication skills
Strong interpersonal skills with a focus on relationship-building and diplomacy
High attention to detail and organizational capability
Familiarity with relevant legal regulations and debt recovery procedures
Proficiency in accounting software and Microsoft Office Suite - Excel experience
Ability to work independently
Conflict resolution and negotiation skills
Experience in the events, conferencing, or hospitality industry
Customer service mindset with the ability to remain calm and professional under pressure
An empathetic yet assertive approach to collections