Account Supervisior II

KROGER SHELBYVILLE IN

Thurs-Sun E/O Mon 0600-1800

Position open to remote: No

Grade: ES11

Compensation Range: 47300-59000

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance
  
  

Primary Position Purpose

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and all shipments to meet the customer’s needs and demands. Provides best course of action solutions for problem resolution on a daily basis to improve customer satisfaction, retention, utilization, and safety.

Position Functions

• Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
• Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.
• Proactively work to assist others in achieving the organization’s objectives.
  
  

What We’re Looking For

Education

• High school diploma or equivalent required.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.
  
  

Experience

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred
• Transportation, logistics, and/or supervisory a plus
  
  

Skills & Abilities

• Adept at assessing organizational dynamics and managing change
• Works quickly and efficiently. Able to test solutions, learn, and iterate quickly
• Proactive and pragmatic problem solver
• Communicates effectively across multiple mediums
• Comprehensive
  
  

Work Environment / Physical Requirements – Normal Office Settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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