Qualifications Administrator

Role: Qualifications Administrator

Contract Type: Permanent

This is a Hybrid role: You will need to be located in the South East Region: Buckinghamshire, Berkshire, Surrey or Kent

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,416 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response & Nighttime Economy) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

The Exams Administration Officer is responsible for overseeing course registration and certification processes for learners. They provide expert support for internal and external systems, assisting the Exams Centre Manager in ensuring high levels of customer service and compliance with regulatory and non-regulatory requirements for all SJA and third-party qualifications. This role involves collaboration with awarding bodies, senior management, teaching and administration colleagues, learners, and external customers.

About You

You will be Educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5, have proven experience of building strong and effective relationships with peers, stakeholders, customers, and partners, have educational administration experience, have experience of maintaining accurate and confidential data, have effective time management skills with both office & remote working, be proficient in intermediate-level Microsoft applications, thrives in high-pressure environments, adept at identifying and prioritising critical issues amid change and have strong problem-solving abilities with keen attention to detail.

About the Role

• Regulatory Compliance: Develop an understanding of regulatory and non-regulatory requirements for accredited qualifications relevant to the role.
• Administration: Manage tasks related to administration, including inbox query management, documentation updates, review, registrations, examinations, and certification processes.
• Course Qualification Processing: Plan, distribute, and assist with course qualification processing, ensuring alignment with both awarding body and SJA requirements.
• Examination Management: Schedule examinations and oversee the assessment process, including result collation and the distribution of physical and electronic certificates.
• Problem Solving: Utilise excellent listening and questioning skills to resolve queries and identify underlying issues, escalating to specialist teams or experts when necessary. ➢ Timely Response: Respond within agreed timescales and meet deadlines for assigned areas of work, demonstrating professionalism in all interactions.
• IT Proficiency: Utilise various IT systems for enquiry management and qualification tracking, along with reporting.
• External Liaison: Communicate and collaborate with external awarding organisations, such as Future Quals and Qualsafe.
• Professional Representation: Ensure SJA's professional representation in all communications and interactions.
• Confidentiality: Maintain appropriate levels of confidentiality, adhering to the Data Protection Act and SJA’s Confidentiality Policy.
• Financial Duties: Process invoices and purchase orders as required.
• Team Support: Assist other administrative staff within the Exams Centre and the wider Education Services team when needed.
• Continuous Improvement: Contribute to the continuous improvement of the Exams Centre by identifying opportunities for more effective working practices and participating in process and service monitoring.
• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holder

Please see the job description for more detail (this can be viewed on our website or once you click apply)

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.