Offer summary

Qualifications:

Certificate IV in Veterinary Nursing., At least 3 years of veterinary nursing experience., Strong customer service skills and clinical experience., Knowledge of RxWorks software..

Key responsibilities:

Provide general advice and triage calls for clients.

Manage online bookings and respond to website inquiries.

Book appointments and handle client reminders.

Work independently in a fast-paced, remote environment.

Established in 1994, Greencross Vets is the largest veterinary services provider in Australia where we operate over 150+ clinics including General Practices and Animal Emergency Clinics. As Australia's leading veterinary group, we provide pet owners access to a network of well-equipped veterinary practices run by local veterinary teams, which offer exceptional client and patient care. We feature some of the most advanced practices in the veterinary industry and choose the best diagnostic tools, treatments and preventative measures based on clinical excellence. Greencross are part of a community of vets who enjoy sharing their knowledge and clinical expertise. Complex cases can be discussed with our centres of excellence, where we have the most advanced equipment and nationally recognised teams of specialist vets. Finally, there’s our Vet Advisory Board (VAB) that leads our clinical practice and maintains our high standards consistently across the group. Our operations include: • General Practices • Emergency Centres • Specialist Centres General practices, consisting of veterinary practices that offer consultations and associated diagnostics capabilities and general practice medical and surgical treatment options. Emergency centres, providing full animal hospital facilities for after-hours care and treatment of sick pets, and Specialist centres providing veterinary care across a number of specialist services including medicine, surgery, pathology, radiology, dermatology, cardiology, ophthalmology and dentistry. For more information about Greencross Vets and our culture please visit www.greencrossvet.com.au or www.greencrossvet.com.au/careers to learn more about joining Greencross Vets.

Job description

Company Description

13VETS Vet Nurse – 12 Month Part-Time Maternity Leave Contract

Are you a Vet Nurse passionate about delivering exceptional patient care and outstanding customer service?

How about doing it all from the comfort of home?

Greencross 13VETS is a dedicated team of Vet Nurses who provide general advice, book appointments, and triage calls on behalf of our Greencross clinics. In addition to phone support, we also manage online bookings, respond to Greencross website inquiries, and handle client reminders.

This is a fixed-term, remote-based contract allowing you to enjoy the fast pace of the industry while working part-time, Tuesday through Saturday.

About the Role: This 12-month maternity leave contract offers 27 hours per week, with set shifts:

Tuesday to Friday: 7:30 AM – 1:30 PM
Saturday: 8:00 AM – 1:00 PM

You’ll have the flexibility to work from home, or if you're based in Sydney, you're welcome to use our beautiful head office in North Ryde.

We're looking for someone who:

Holds a Certificate IV in Veterinary Nursing with at least 3 years of experience
Is clinically experienced and passionate about customer service
Thrives in a fast-paced environment and remains calm under pressure
Is confident in making accurate triage decisions over the phone
Has working knowledge of RxWorks
Can follow detailed processes with a high level of attention to detail
Is self-motivated and happy working independently

Ideally, the successful applicant will be available to start in August and complete either two weeks of full-time training or three weeks part-time.

We offer remuneration aligned with the Veterinary Nurse Award Wage.

Apply now and become part of the 13VETS team!

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