Support Specialist

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India

Offer summary

Qualifications:

1-3 years of experience in technical or product support., Excellent communication skills, both written and verbal., Basic understanding of SaaS platforms or willingness to learn., Customer-oriented, organized, and a team player..

Key responsibilities:

  • Respond to customer queries via email, chat, or call.
  • Assist clients with SaaS product issues and understand their needs.
  • Collaborate with internal teams to resolve technical problems.
  • Maintain documentation of issues and resolutions.

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Idea Elan
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Job description

Position Type: Full-Time
Work Type: Remote Role     
 
Company Description
 
We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide.

Please visit www.IdeaElan.com for more information.
 
Job Description
 
We are looking for a Support Specialist with excellent communication skills and 1–3 years of experience in providing technical or product support. The ideal candidate should be customer-oriented, proactive, and capable of resolving client issues effectively.
 
Key responsibilities
  • Respond to customer queries via email, chat, or call.
  • Understand the SaaS product to assist clients with their issues.
  • Work closely with internal teams to resolve technical problems.
  • Maintain documentation of issues and resolutions.
  • Ensure timely follow-up and closure of all support tickets.
Required Experience
  • Excellent written and verbal communication skills.
  • Customer-first mindset and ability to handle queries professionally.
  • Basic understanding of SaaS platforms or willingness to learn.
  • Organized, detail-oriented, and a good team player.
  • Prior experience in a B2B SaaS company.
Working Hours
This is a full-time remote position that requires availability during 2:00 PM IST – 11:00 PM IST.

 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Client ServicesOracle B2BHelp Desk Support

Other Skills

  • Communication
  • Teamwork
  • Detail Oriented
  • Problem Solving
Are you interested?

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