Client Services Representative (Dental Services) - EST hours (Remote)

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational call centre support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency and a personal touch. 

We Are Hiring! 

We are seeking a Client Services Representatives for our US based client, who is a mobile dental care provider to for residents in nursing homes. This is a non-clinical, administrative role that involves liaising between dental practitioners and patient representatives (e.g. family members, nursing homes, or Power of Attorneys) to obtain consent for recommended dental procedures.

The right candidate will need to be emotionally strong, patient, empathetic with good analytical and communication skills.

NB – Working Hours: 

• Monday to Friday 
• 9:00am to 18:00pm Eastern Standard Time (EST) (15:00pm to 00:00am South African Standard Time (SAST). These hours are subject to change in accordance with daylight saving time in the United States.)

PLEASE NOTE: 

• Work Environment: This is a remote role for South African Citizens only 
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without a fixed fibre line CANNOT be considered 
• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered 

Key Responsibilities:

• Manage large amount of communications, both phone and email
• Review dental procedure reports submitted by dentists.
• Contact patient representatives (nursing home staff, family members, or POAs) to explain the required dental treatment and obtain consent.
• Clearly communicate dental terminology and procedures, ensuring understanding and comfort.
• Maintain accurate records of communication, consents, and follow-ups.
• Coordinate effectively with internal dental teams to ensure timely treatment approvals.
• Use discretion, empathy, and professionalism during sensitive conversations.
• Think creatively and independently to resolve approval or communication issues.
• Provide exceptional customer care and build trust with all stakeholders.

Requirements

• Previous experience in healthcare, dental, or customer care roles strongly preferred.
• Solid understanding of medical and dental terminology (or ability to quickly research and comprehend).
• Excellent verbal communication and telephone etiquette.
• Strong organisational and multitasking abilities.
• High level of tech-savviness; comfortable working with multiple digital tools.
• Empathetic, caring, and patient personality with the ability to stay composed under pressure.
• Adaptability to new systems and processes – willingness to follow detailed instructions.
• Ability to work independently and take initiative in solving problems.

If you are not contacted within 14 working days, please consider your application unsuccessful.